Sr Director, Customer Transformation and Strategy
@ Pluralsight

Hybrid
$200,000
Hybrid
Full Time
Posted 22 days ago

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XXXXXXXX XXXXXXXXXXXXX XXXXXXX***** @pluralsight.com
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Job Details

Overview

Pluralsight is seeking a Sr Director, Customer Transformation and Strategy to drive our global Customer Experience (CX) initiatives. In this high-impact senior individual contributor role, you will partner directly with the Chief Customer Officer to design and execute strategies that deliver measurable business and customer outcomes.

Who You Are

You are a catalyst for change, a trusted advisor, and an excellent storyteller. You simplify complexity, drive cross-functional alignment, and empower customer-facing teams with clear, actionable plans.

What You Will Do

  • CX Strategy & Alignment: Partner with the CCO to refine and execute global CX strategies.
  • Transformation Leadership: Lead enterprise-wide transformation initiatives across Customer Success, Support and Professional Services.
  • Execution & Enablement: Translate strategies into executable plans and empower frontline teams.
  • Culture & Engagement: Foster a culture of accountability, innovation, and clear communication with executive leadership.

Experience & Requirements

More than 10 years of experience in Customer Experience, Customer Success, Strategy, or Transformation. Proven track record of leading multi-year transformation programs and connecting vision with measurable execution. Exceptional communication and executive presence are required.

Work Arrangement & Additional Information

This is a remote role with expectations to work on-site in the Westlake/Dallas, TX office Tuesday through Thursday if located within 45 miles. The role may involve travel up to 40%, based on business needs. Competitive compensation, benefits, and a collaborative culture drive success at Pluralsight.

Key skills/competency

  • Customer Experience
  • Transformation
  • Strategy
  • Change Management
  • Executive Presence
  • Alignment
  • Communication
  • Frameworks
  • KPIs
  • Global Operations
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How to Get Hired at Pluralsight

🎯 Tips for Getting Hired

  • Research Pluralsight's culture: Explore their mission, values, and success stories online.
  • Customize your resume: Highlight relevant CX transformation and strategy experience.
  • Showcase measurable outcomes: Emphasize proven results in transformation roles.
  • Prepare for executive interviews: Practice clear, concise strategic communication examples.

📝 Interview Preparation Advice

Technical Preparation

Review CX frameworks and KPIs.
Study enterprise transformation best practices.
Analyze case studies of customer success.
Familiarize with change management tools.

Behavioral Questions

Describe a time you led change.
Explain how you simplify complexity.
Tell about aligning cross-functional teams.
Share experience influencing executive leaders.

Frequently Asked Questions