Customer Success Coordinator

Customer Success Coordinator at Pluralsight

As a Customer Success Coordinator at Pluralsight, you’ll play a key role in helping our customers realize ongoing value from our platform. You’ll manage a high volume of customer renewals, uncover opportunities for growth, and ensure our customers feel supported at every stage of their journey. You’ll be working at the intersection of Customer Success, Revenue, Marketing, and Legal, using your organizational and communication skills to deliver a seamless customer experience.

Who You Are

• A clear and empathetic communicator who thrives in a collaborative environment
• A detail-oriented problem-solver who enjoys driving process and results
• Someone who values diversity of thought and brings an inclusive mindset to your work
• A proactive teammate who takes initiative and ownership
• A lifelong learner with curiosity about SaaS, tech, and workforce development

What You’ll Do

• Manage the full renewal lifecycle for a large portfolio of customers
• Create quotes, process orders, track forecasts, and collect purchase orders
• Support agreement negotiations in partnership with internal stakeholders
• Collaborate with Customer Success and Revenue teams to identify risk and expansion opportunities
• Leverage digital strategies to deliver value at scale and supplement Customer Success Manager (CSM) engagement
• Partner with Account Executives to support upsell and cross-sell motions
• Maintain accurate records and contribute to forecast accuracy and account health

Experience You’ll Bring

• A passion for helping customers succeed and a drive to make an impact
• Grit and resilience—you’re energized by challenges and persistent in finding solutions
• Exceptional organizational skills and attention to detail to manage multiple priorities at once

Requirements

• Curiosity around SaaS, technology, or workforce development.
• Basic understanding of business development, sales or customer success
• Comfortable using a variety of communication methods (sending outbound emails, making outbound phone calls, conducting virtual meetings, leading webinars, etc.)
• Business sense and ability to analyze data to address customer situations.
• Strong communication, organization and time management skills
• Bonus: Experience in B2B SaaS and knowledge of the SaaS renewal process

Work Arrangement & Location

This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility.

Why Pluralsight?

We’re a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location. We’re mission driven and guided by our culture pillars. We have a strong commitment to diversity and belonging. We cultivate a culture of trust, autonomy, and collaboration. We’re lifelong learners and champion team member growth and advancement. We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO, wellness reimbursements, Pluralsight subscription, professional development funds and more.

About Pluralsight

Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.

Compensation & Application Details

The annual base salary + variable for this role is $60,000-75,000 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply. Applications must be submitted within 90 days after the initial posting date to be considered.

Key skills/competency

• Customer Success
• Renewals Management
• Account Management
• SaaS Business Model
• Client Relationship Management
• Communication Skills
• Organizational Skills
• Problem Solving
• Data Analysis
• Collaboration