Junior Customer Success Manager, France

About Pliant

Pliant is a European fintech specializing in B2B payment solutions. Our modular, API-first platform helps businesses streamline spending, improve cash flow, and integrate payments into their financial workflows. Designed for industries with complex payment needs, such as travel and fleet, Pliant enables greater efficiency, control, and profitability.

We serve two primary customer segments:

• Companies looking to optimize operational processes through intuitive apps and APIs, gaining control, automation, and financial flexibility through extended credit lines.
• Businesses such as financial software platforms, ERP providers, and banks that want to launch or enhance their credit card offerings using Pliant’s embedded finance and white-label solutions.

Founded in 2020 and headquartered in Berlin, Pliant supports over 4,000 businesses and more than 20 partners globally. As a licensed e-money institution (EMI), we issue Visa-powered credit cards in 11 currencies across more than 30 countries, helping companies streamline and simplify payments.

Learn more at www.getpliant.com

About the Role

We are seeking a motivated and proactive Junior Customer Success Manager, France to support our small to medium customers on the French market here at Pliant. The ideal candidate will focus on implementation, building strong relationships, identifying upsell opportunities, and collaborating with the Business Development team to drive growth.

This role will be based in Berlin at our HQ where we have a hybrid work policy. It will also be a one year initial contract.

What You’ll Do

• Work with our Customer Success Manager and serve as the primary point of contact for small and medium customers, ensuring their successful onboarding and ongoing satisfaction.
• Help us onboard customers of our partners.
• Assist in the implementation of customer solutions, providing guidance and support throughout the process.
• Proactively build and maintain strong relationships with customers to foster long-term loyalty and satisfaction.
• Identify and capitalise on opportunities for upselling additional products or services.
• Collaborate with the Business Development team to identify new business opportunities and support the company’s growth initiatives.
• Help regularly monitor customer metrics and respond to any signs of dissatisfaction or challenges.
• Act as the customer advocate, ensuring their voice and feedback are considered in product development and service improvements.
• Create and maintain accurate customer records and documentation in CRM systems.
• Conduct regular check-ins and review meetings to ensure customer success and continued alignment.

What You’ll Bring

• 2 years experience working a customer-focused area with a passion for helping clients succeed and onboarding.
• Strong organizational skills and attention to detail.
• Ability to thrive in a collaborative and fast-paced environment.
• Goal-oriented, with a track record of achieving targets.
• Ability to adapt to changing customer needs and industry trends.
• A proactive mindset, with the ability to take ownership of tasks and drive results.
• Experience within the Fintech, finance or travel industry would be an advantage for this position.
• Working with Hubspot is a plus.
• Excellent opportunity to build your career in a dynamic environment, with potential for further development and progression.
• Fluent French and English as essential for this role, any additional languages are an advantage.

What We Offer

• The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence.
• Attractive remuneration.
• Your choice of preferred OS, Windows or Mac.
• Flat hierarchy and transparent communication in a relaxed, professional atmosphere.
• Opportunity to develop your talent in a dynamic team with ambitious goals.
• Flexibility and possibility to work remotely.
• Company card with a monthly allowance for lunches, coffee, etc. with co-workers.

Key skills/competency

• Customer Success
• Relationship Management
• Client Onboarding
• Upselling
• Business Development
• CRM Systems (Hubspot)
• Fintech Industry Knowledge
• French Language (Fluent)
• English Language (Fluent)
• Organizational Skills