Technical Support Specialist

About Playson

Playson, established in 2012, is a renowned online gaming supplier recognized globally in the industry. We provide comprehensive gaming solutions to leading iGaming operators, leveraging cutting-edge technologies and thorough market analysis.

The Role of a Technical Support Specialist

Due to our dynamic growth, we are seeking a Technical Support Specialist with relevant experience to join our Integration Department. In this role, you will be responsible for providing full customer support services for our existing partner integrations.

What You'll Need to Succeed

• Hands-on software development experience with Java, C#, Node.js, or TypeScript
• Familiarity with monitoring tools such as Elastic, Dynatrace, or Grafana
• A proactive, client-focused attitude and a strong work ethic
• Strong problem-solving and troubleshooting skills
• Effective communication skills, both written and verbal
• At least Upper-Intermediate English proficiency (written and spoken)
• Eagerness to learn quickly and grow technically
• Working knowledge of XML and JSON
• Basic experience with Git and version control workflows
• Understanding of API protocols, specifically REST
• Awareness of the software development lifecycle (SDLC)

What Would Be Beneficial

• Familiarity with the iGaming industry
• Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes
• Experience using Jira and the Atlassian stack
• Basic understanding of QA processes and test environments
• Previous experience in a technical support, DevOps, or site reliability role
• Practical experience with monitoring systems
• Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills

Key Responsibilities

The importance of the Technical Support Specialist role lies in your ability to:

• Understand and analyze issues, then identify appropriate solutions
• Conduct integration protocol testing
• Deliver second-level customer support
• Provide excellent customer service across 5 shifts per week

What Playson Offers

• Competitive Salary: Enjoy a competitive salary in EUR, with annual performance reviews.
• Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system.
• Flexible Schedule: We offer a flexible work schedule to accommodate your needs.
• Remote Work Option: Choose to work remotely for greater flexibility and comfort.
• Medical Insurance: Receive comprehensive medical insurance for both you and a significant other.
• Financial Support for Life Events: We provide financial assistance during special life events.
• Unlimited Paid Vacation: Enjoy unlimited paid vacation leave.
• Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary.
• Professional Development: Get reimbursement for professional courses to support your development.

The Recruitment Process

Our recruitment process is structured as follows:

• HR interview (45 minutes)
• Technical interview (60 minutes)
• Final Interview (60 minutes)

If this opportunity resonates with you, we encourage you to apply! We look forward to welcoming you to the iGaming world. Playson embraces agility to navigate changes, so join us today! 🚀

Key skills/competency

• Technical Support
• Software Development (Java, C#, Node.js, TypeScript)
• Monitoring Tools (Elastic, Dynatrace, Grafana)
• Problem-Solving
• Troubleshooting
• Client Communication
• XML/JSON
• Git
• API Protocols (REST)
• SDLC