Technical Support Specialist
@ Playson

Hybrid
€60,000
Hybrid
Full Time
Posted 5 days ago

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XXXXXXXX XXXXXXXXXXX XXXXXXXXXX***** @playson.com
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Job Details

Technical Support Specialist

Playson is a leading online gaming supplier founded in 2012, offering complete gaming solutions based on the latest technologies and market analysis for top iGaming operators.

Role Overview

As a Technical Support Specialist in the Integration Department, you will provide full customer support for our partner integrations, including integration protocol testing, troubleshooting, and issue resolution.

Key Responsibilities

  • Analyze integration issues and find appropriate solutions
  • Perform testing on integration protocols
  • Deliver second-level customer support
  • Use monitoring tools like Elastic, Dynatrace, and Grafana
  • Communicate effectively with clients and team members

Required Qualifications

  • Fluency in Portuguese or Spanish
  • Hands-on experience with Java, C#, Node.js, or TypeScript
  • Knowledge of XML, JSON, Git, and API protocols
  • Upper-Intermediate or better English proficiency
  • Understanding of the software development lifecycle

Desired Skills

  • Familiarity with the iGaming industry
  • Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes
  • Experience using Jira and Atlassian products
  • Basic QA and Agile experience (Scrum or Kanban)

Benefits

  • Competitive salary in EUR with annual performance reviews
  • Quarterly bonus system
  • Flexible schedule and remote work option
  • Comprehensive medical insurance
  • Financial support for life events
  • Unlimited paid vacation and sick leave
  • Professional development reimbursement

Recruitment Process

  • HR interview (45 min)
  • Technical interview (60 min)
  • Final interview (60 min)

Key skills/competency

  • Technical Support
  • Integration
  • Customer Service
  • Java
  • C#
  • Node.js
  • TypeScript
  • API
  • Monitoring
  • iGaming
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How to Get Hired at Playson

🎯 Tips for Getting Hired

  • Research Playson culture: Explore their mission and industry impact.
  • Customize your resume: Highlight integration and tech support skills.
  • Prepare for technical tests: Review API protocols and monitoring tools.
  • Practice clear communication: Refine behavioral and technical answers.

📝 Interview Preparation Advice

Technical Preparation

Review API protocols and integration methods.
Practice using Elastic and Grafana.
Brush up on Java, C#, Node.js basics.
Revisit XML and JSON documentation.

Behavioral Questions

Describe handling customer challenging issues.
Explain how you prioritize technical problems.
Share experiences working in remote teams.
Discuss time management in fast-paced work.

Frequently Asked Questions