Technical Account Manager, Marketing
Playlist
Job Overview
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Job Description
About Playlist
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
The Role: Technical Account Manager, Marketing
At Playlist, we're reimagining how technology connects businesses and customers. As a Technical Account Manager, Marketing, you'll be the critical bridge between our innovative marketing solutions and the success of our strategic partners.
Key Responsibilities
- Drive comprehensive technical onboarding for strategic customers, ensuring seamless integration of our marketing platform solutions.
- Orchestrate transformative onboarding experiences for franchisor and franchisee partners, leading discovery sessions and implementing cutting-edge marketing workflows.
- Develop and maintain deep technical expertise in our Marketing product suite, translating complex capabilities into clear, actionable business value.
- Proactively lead technical troubleshooting, identifying and resolving potential challenges before they impact customer experience.
- Collaborate cross-functionally with product, engineering, and sales teams to develop innovative customer success strategies.
- Design and deliver technical training materials that empower customers to maximize platform potential.
- Manage a portfolio of strategic accounts as the primary technical point of contact and trusted advisor.
- Generate actionable insights from customer interactions to inform product development and strategic initiatives.
Experience You Bring
- 3+ years of experience in technical marketing product management, account management, customer success, or similar customer-facing technical roles in SaaS or marketing technology.
- Proven track record of managing complex strategic customer relationships and driving technical implementations.
- Strong technical acumen with ability to quickly understand and articulate complex software solutions.
- Exceptional communication skills that bridge technical concepts across diverse audiences.
- Experience with API integrations, software configuration, and technical problem-solving.
- Demonstrated success in fast-paced, collaborative environments.
- Advanced proficiency in Microsoft Office Suite, CRM systems, and technical documentation tools.
- Optional: Basic SQL knowledge and familiarity with application programming interfaces (APIs).
Key Skills/Competency
- Technical Account Management
- SaaS Solutions
- Marketing Technology
- Customer Relationship Management
- API Integrations
- Technical Troubleshooting
- Product Onboarding
- Workflow Implementation
- Cross-functional Collaboration
- CRM Systems
How to Get Hired at Playlist
- Research Playlist's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your resume to highlight experience in technical account management, SaaS, and marketing technology, aligning with Playlist's needs.
- Showcase technical acumen: Emphasize your ability to understand and articulate complex software solutions and API integrations during interviews.
- Demonstrate collaboration: Prepare examples of successful cross-functional collaboration and strategic customer relationship management.
- Highlight problem-solving skills: Be ready to discuss how you've proactively identified and resolved technical challenges for customers in past roles.
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