Sr. Technical Account Manager
Playlist
Job Overview
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Job Description
About Playlist
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
The Role You'll Play as a Sr. Technical Account Manager
At Playlist, we're looking for a strategic Sr. Technical Account Manager who will be the critical bridge between our cutting-edge technology and our valued customers. You'll be a key player in driving customer success, technical implementation, and strategic account growth across our ecosystem.
- Lead comprehensive technical onboarding and implementation strategies for strategic customers, ensuring seamless integration of Playlist solutions.
- Orchestrate account management experiences for franchisor and franchisee partners, conducting discovery sessions and guiding partners to maximize platform potential.
- Develop deep technical expertise in our product suite, translating complex capabilities into tangible business value.
- Proactively resolve technical challenges through advanced troubleshooting and cross-functional collaboration.
- Collaborate with product, engineering, and sales teams to develop innovative customer success methodologies.
- Design and deliver technical training materials that empower customers to unlock full platform potential.
- Serve as the primary technical point of contact for a portfolio of strategic accounts, acting as a trusted advisor.
- Generate actionable insights from customer interactions to drive product development and strategic initiatives.
Experience You Bring
- 4+ years of experience in technical account management, customer success, or similar customer-facing technical roles, preferably in SaaS or technology platforms.
- Proven ability to manage complex, strategic customer relationships and drive technical implementations.
- Strong technical acumen with ability to quickly understand and articulate complex software solutions.
- Exceptional communication skills for translating technical concepts across diverse audiences.
- Experience with API integrations, software configuration, and technical problem-solving.
- Proven effectiveness in fast-paced, collaborative environments.
- Advanced proficiency in Microsoft Office Suite, CRM systems, and technical documentation tools.
- Optional: Basic SQL knowledge and familiarity with application programming interfaces (APIs).
Why This Matters
Playlist is committed to enabling meaningful real-world experiences. As a Sr. Technical Account Manager, you'll play a crucial role in helping businesses thrive by leveraging our innovative technology platforms.
Key skills/competency
- Technical Account Management
- Customer Success
- SaaS Platforms
- API Integrations
- Strategic Account Growth
- Technical Implementation
- Troubleshooting
- Client Relationship Management
- Product Adoption
- Cross-functional Collaboration
How to Get Hired at Playlist
- Research Playlist's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your resume to highlight experience in technical account management, SaaS platforms, and customer success, using keywords from the Sr. Technical Account Manager description.
- Showcase technical acumen: Prepare to discuss your experience with API integrations, software configuration, and advanced troubleshooting during interviews for the Sr. Technical Account Manager role.
- Emphasize strategic impact: Be ready to articulate how you've driven account growth and translated complex technical capabilities into tangible business value for clients at Playlist.
- Network effectively: Connect with current and former Playlist employees on LinkedIn to gain insights into their interview process and company dynamics.
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