Payments Operations Analyst
Playlist
Job Overview
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Job Description
About Playlist
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
The Role You'll Play: Payments Operations Analyst
At Playlist, we're reimagining how technology can empower businesses in the payments and financial services landscape. As a Payments Operations Analyst, you'll be a critical guardian of our merchant ecosystem, combining analytical prowess with strategic risk management.
- Conduct comprehensive merchant account reviews, applying rigorous underwriting standards to assess financial health and compliance risks
- Develop and implement risk mitigation strategies that balance business growth with regulatory compliance and fraud prevention
- Analyze complex financial statements, processing statistics, and merchant documentation to make informed onboarding decisions
- Collaborate across teams to streamline merchant onboarding, chargeback management, and operational processes
- Mentor and train team members on compliance protocols, risk assessment techniques, and industry best practices
- Investigate and resolve complex merchant account issues, ensuring exceptional customer experience and minimal financial exposure
- Stay ahead of emerging risk trends, fraud patterns, and regulatory changes in the payments landscape
- Contribute to continuous improvement of underwriting processes and risk management frameworks
Experience You Bring
We are looking for candidates who bring the following experience and skills:
- 2+ years of experience in payment operations, merchant underwriting, or risk management
- Deep understanding of payment facilitation, compliance frameworks (CIP/KYC/KYB/AML), and financial risk assessment
- Proven ability to analyze financial statements and evaluate merchant account risks
- Strong analytical skills with exceptional attention to detail and ability to prioritize effectively
- Demonstrated expertise in chargeback management and mitigation strategies
- Excellent communication skills, capable of interfacing with diverse stakeholders
- Adaptable problem-solver with a proactive approach to learning and professional growth
- Advanced proficiency in financial analysis and risk management tools
Compensation
The base salary range for this position in the United States is $52,000 to $70,000. The total compensation package may also include a performance bonus, benefits, and/or other applicable incentive compensation plans. Actual compensation packages are based on several factors that are unique to each candidate, including skill set, depth of experience, certifications, and specific work location.
Key skills/competency
- Payment Operations
- Merchant Underwriting
- Risk Management
- Financial Analysis
- Compliance (CIP/KYC/KYB/AML)
- Fraud Prevention
- Chargeback Management
- Regulatory Compliance
- Data Analysis
- Process Improvement
How to Get Hired at Playlist
- Research Playlist's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your resume to highlight experience in payment operations, risk management, and compliance, using keywords from the job description.
- Showcase analytical skills: Prepare to discuss specific examples where you applied financial analysis and risk assessment to solve complex problems.
- Master the interview: Practice articulating your experience with chargeback management, fraud prevention, and regulatory frameworks using the STAR method.
- Demonstrate proactive learning: Be ready to share how you stay current with emerging risk trends and regulatory changes in the payments industry.
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