Team Lead Customer Success DACH

About PlanRadar

PlanRadar is a leading digital platform for documentation, communication, and reporting in construction, facility management, and real estate projects. It enables customers to work more efficiently, increase quality, and ensure full project transparency. PlanRadar's user-friendly platform improves collaboration and provides access to real-time data. It offers added value to everyone involved in a building's lifecycle and features flexible functions for all company sizes and processes. Today, PlanRadar is used by more than 150,000 users in over 75 countries.

At PlanRadar, an open, dynamic, and exciting work atmosphere awaits you. We are curious minds who question the status quo and want to change our customers' industry for the better. Our employees are our most important asset. Through regular surveys and innovations, we ensure that our services and working methods reflect the company culture. Are you ready for a new adventure? Then come to PlanRadar!

Your Role and Responsibilities

As Team Lead Customer Success DACH, you will play a key role at the interface between customer, sales, and product. You will lead a growing Customer Success team for the German-speaking market, ensuring that our strategically most important and largest customers achieve measurable business value with PlanRadar.

You bring a deep understanding of the construction or ConTech industry, speak the language of our customers, and set clear quality and performance standards within the team. At the same time, you develop Customer Success as a true value and growth driver – with clear accountability for results, measurable customer success, and tangible commercial impact. At PlanRadar, you understand Customer Success as a partnership accompanying our customers in their ongoing construction and project everyday life: from implementation on the construction site to establishing stable processes and continuous development of collaboration across multiple projects.

This role is ideal for experienced individuals with existing leadership experience from the construction or ConTech environment who want to take the next step into a leadership role at a software company.

The position is remote, depending on location, and possible in Germany, Austria, or Croatia.

Your Area of Activity

• Technical and disciplinary leadership as well as coaching of the Customer Success team for the DACH Enterprise & Mid-Market segment, which serves our strategically most important and largest customers.
• Regular 1:1s, performance reviews, and career development discussions to build a high-performing, motivated team.
• Overall responsibility for adoption, retention (GRR), expansion (NRR), and CSAT in the Enterprise and Mid-Market segment.
• Analysis of adoption metrics (feature usage, engagement) and guiding the team to increase product value and expansion opportunities.
• Translation of North Star KPIs into concrete team priorities and ongoing alignment with the company strategy.
• Collaboration with Sales and Account Management for seamless handovers, land-and-expand strategies, and renewal planning.

What You Bring

• Several years of professional experience and demonstrable leadership responsibility in the construction or ConTech environment with a strong customer and business focus.
• Experience in Customer Success, Account Management, or a revenue-related B2B role is an advantage but not a must – especially with a strong construction/ConTech background.
• Enjoy developing and managing teams in a performance-oriented manner.
• Strong performance and results focus combined with high customer orientation and emotional intelligence.
• Confident stakeholder management at all levels, including C-level.
• Native level German and business fluent English.

What We Offer

• Room for personal and professional development.
• Opportunity to shape a growth company with international customers and investors.
• Home office possibilities.
• Performance-oriented career system.
• Attractive and progressive fixed salary.
• Support from an experienced buddy during the onboarding phase.
• Motivated and agile team with a shared vision.
• Additional benefits such as team events, free drinks & snacks.

Key skills/competency

• Customer Success Leadership
• DACH Market Expertise
• ConTech Industry Knowledge
• SaaS Platform Adoption
• Client Retention (GRR)
• Revenue Expansion (NRR)
• Stakeholder Management
• Performance Coaching
• Strategic Account Management
• Business Development