Technical Support Engineer
@ Plaid

Hybrid
$100,000
Hybrid
Full Time
Posted 5 hours ago

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XXXXXXXXX XXXXXXXXXXXXX XXXXXXXXX****** @plaid.com
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Job Details

Overview

Plaid is dedicated to transforming how people interact with finances by building tools that power thousands of developers and millions of users. The Technical Support Engineer plays a key role in ensuring our products operate as expected and supports customers in resolving complex technical issues.

Responsibilities

  • Respond to 10-12 customer tickets per day via Zendesk.
  • Troubleshoot issues using internal tools and documentation.
  • Escalate issues to Engineering or Partnership teams.
  • Collaborate with TSE peers and cross-functional teams on process improvements.
  • Assist GTM teams with customer escalations and EPD teams on resolution.

Qualifications

  • 2+ years customer-facing experience.
  • 6+ months working with REST APIs, SQL, CSS, HTML and Javascript or Python.
  • Experience with ticketing systems (Zendesk, Jira) and data visualizations.
  • Passion for support, strong communication, and ability to manage priorities.
  • Preference for candidates based in PT time zones.

Compensation & Benefits

Target base salary from $73,872 to $122,400 per year, with additional equity and/or commission. Includes comprehensive benefits like medical, dental, vision, and 401(k).

About Plaid

Founded in 2013 and headquartered in San Francisco, Plaid works with thousands of companies including Venmo, SoFi, and several Fortune 500 firms to revolutionize financial connectivity globally.

Key skills/competency

  • Technical Support
  • Customer Service
  • Troubleshooting
  • REST APIs
  • SQL
  • Javascript/Python
  • Zendesk
  • Jira
  • Collaboration
  • Time Management
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How to Get Hired at Plaid

🎯 Tips for Getting Hired

  • Customize your resume: Highlight relevant technical support experience.
  • Emphasize technical skills: Include REST API and SQL expertise.
  • Research Plaid: Understand their mission and products.
  • Practice interview questions: Prepare clear, concise problem-solving examples.

📝 Interview Preparation Advice

Technical Preparation

Review REST API tutorials.
Practice SQL query exercises.
Debug basic JavaScript/Python scripts.
Explore Zendesk and Jira documentation.

Behavioral Questions

Describe effective teamwork experience.
Explain challenging customer conflict resolution.
Discuss prioritization in high-pressure scenarios.
Share examples of independent problem-solving.

Frequently Asked Questions