Brand Design Program Manager

About Plaid

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.

We’re looking for a Brand Design Program Manager who thrives in fast-moving, ambiguous environments and knows how to bring clarity, structure, and momentum to creative work. This role partners closely with brand, marketing, and our design team to help campaigns and productions run smoothly end to end, from intake and planning through delivery. You’ll play a key role in shaping how creative work gets done, not just managing tasks, but designing and evolving the systems that support great creative outcomes.

You will build and optimize the systems, tools, and processes that enable the Design and Brand teams to operate efficiently and scale effectively, while leading cross-functional planning and execution for integrated creative initiatives to ensure alignment, visibility, and timely delivery. In this role, you will oversee the operations, resourcing, and workflows of Plaid’s in-house video studio to deliver high-quality brand and product storytelling, and foster a connected, thriving Design organization through programs, rituals, and initiatives that strengthen team culture and support long-term growth.

The ideal candidate is curious, adaptable, and highly organized, with a strong growth mindset and a collaborative approach. You’re comfortable navigating shifting priorities, asking the right questions when things are unclear, and communicating clearly with a wide range of stakeholders. You don’t need to be a creative, but you understand creative workflows well enough to support teams, remove friction, and help connect work across channels like video, social, and marketing campaigns.

This role will report to the Design Operations Manager.

Responsibilities

• Partner with the marketing and creative teams to manage creative campaigns and production workflows end to end, from intake through delivery, ensuring high-quality work is delivered on time and within budget
• Build and manage project plans, timelines, and resourcing, coordinating across internal teams, vendors, and freelancers to keep work moving smoothly
• Design, own, and continuously improve processes for creative intake, prioritization, execution, and reporting across multiple workstreams
• Establish scalable workflows, documentation, and tools that improve visibility, feedback cycles, and asset management across teams
• Oversee day-to-day operations of the in-house video studio, including scheduling, budgeting, resourcing, and production calendars
• Partner with producers, editors, and creative leads to support pre-production, production, and post-production delivery, maintaining quality standards at scale
• Communicate project status, risks, and changes clearly to cross-functional partners and leadership, adapting plans as priorities shift in ambiguous environments

Qualifications

• At least 5+ years experience as a Design/Creative Program Manager, Design Operations Manager, or UX Program Manager for an in-house, centralized Design organization
• Experience in design tools like Figma and project management tools like Linear
• Strategic foresight and the ability to anticipate problems, prioritize ambiguous problem areas, drive alignment, and build consensus across multiple stakeholders
• An eye for continual improvement, and passion for efficiency and operational excellence at scale
• Excellent interpersonal, presentation, and communication skills
• Comfort with a fast-changing environment
• Clear, confident communicator and collaborative partner across creative, marketing, and cross-functional teams
• Curious, adaptable, and growth-oriented, with comfort navigating ambiguity and change

Key skills/competency

• Creative Program Management
• Design Operations
• Project Management
• Workflow Optimization
• Resource Planning
• Video Production Management
• Cross-functional Collaboration
• Stakeholder Communication
• Figma
• Linear