Assistant Operations Manager

@ Pivot Parking LLC

About the Role

Pivot Parking is actively seeking an Assistant Operations Manager to join our growing team in Downtown Richmond. This entry-level position is critical in managing our parking facilities and supporting day-to-day operations. The role is ideal for a self-motivated individual who thrives in a fast-paced environment and has excellent customer service skills.

Key Responsibilities

• Assist with daily management of facilities and staff scheduling.
• Provide high-level customer service through various communication channels.
• Manage facility tasks including ticket inventory, bank deposits, and reporting.
• Oversee frontline staff and assist in their hiring and training.
• Maintain and repair parking equipment and general facility upkeep.
• Conduct account administration and data-entry for monthly parker accounts.
• Report safety hazards, accidents, and unusual occurrences promptly.

Qualifications & Requirements

Candidates should have Microsoft Office experience, especially with Excel. A personal vehicle is required. Work may include evenings, weekends, and on-call shifts. Experience in parking is preferred but not mandatory. Excellent communication, organizational skills, and the ability to multi-task in a high-paced environment are essential. Physical requirements include the ability to stand or sit for long periods and to lift up to 25lbs.

Benefits & Schedule

• Health, dental, and vision insurance
• Health Savings Account option
• $100,000 Life Insurance paid by employer
• Short Term Disability paid by employer
• Paid time off and professional development assistance
• Tuesday to Saturday schedule with occasional variations
• 8-hour shifts with on-call and weekend availability

Key Skills/Competency

• Operations
• Management
• Customer Service
• Scheduling
• Maintenance
• Reporting
• Inventory Management
• Microsoft Office
• Team Training
• Problem-solving