Care Advisor

About Pinnie

Pinnie helps people navigate healthcare and live longer, healthier lives. We combine personalized care navigation with structured programs designed to drive real outcomes. Our model is built for Medicare patients and focuses on making care simpler, more coordinated, and more effective.

About the Role

Own patient outcomes, not just tasks. We’re hiring Care Advisors to own the patient journey end-to-end. This is not a traditional support role. As a Care Advisor, you will act as a dedicated partner to each patient — guiding them through the healthcare system while actively driving progress in their health. You will combine care navigation, program execution, and behavior change to ensure patients follow through on what matters and achieve meaningful outcomes.

What You Will Do

• Own the patient journey: Serve as the primary point of contact for patients throughout their program. Build strong, trust-based relationships and understand each patient’s goals, needs, and barriers.
• Navigate and coordinate care: Help patients find providers, schedule appointments, and access services. Coordinate across providers, referrals, and follow-ups. Remove friction from the healthcare experience.
• Execute structured programs: Run 8+ week care programs with defined touchpoints and milestones. Ensure patients stay on track with care plans, medications, and next steps. Identify and close gaps in care.
• Drive behavior change and outcomes: Support patients in building sustainable habits. Hold patients accountable to follow-through. Track progress and escalate when needed.
• Advocate for patients: Help patients understand their care and options. Act as a consistent, reliable partner in a fragmented system.

Who You Are

• 2+ years of experience in healthcare, care navigation, customer support, or similar roles.
• Strong communicator with the ability to build trust quickly.
• Highly organized and detail-oriented.
• Able to manage multiple patients and workflows simultaneously.
• Proactive, resourceful, and execution-oriented.
• Motivated by improving outcomes, not just completing tasks.

Nice to Have

• Experience working with Medicare populations.
• Background as a CHW, MA, health coach, or similar.
• Experience in care management, virtual care, or digital health.

What Success Looks Like

• Patients consistently complete scheduled touchpoints.
• High adherence to care plans and next steps.
• Strong patient satisfaction and engagement.
• Clear, accurate documentation to support care delivery and billing.

Compensation

$40/hour (full-time, W2)Performance incentives tied to patient outcomes and engagementHealth, dental, and vision insuranceFlexible PTO

How we Work

• Remote-first team
• High ownership, low bureaucracy
• Fast-paced, outcomes-driven environment
• Technology-enabled workflows

If you’re excited about owning patient journeys and helping people navigate healthcare while improving their lives, we’d love to hear from you.

Key skills/competency

• Care Navigation
• Patient Advocacy
• Healthcare Coordination
• Behavior Change
• Program Execution
• Relationship Building
• Customer Support
• Healthcare Experience
• Medicare Population
• Documentation