Senior Sales Quality Analyst

About Pinnacle Method Consulting

Pinnacle Method Consulting's mission is to help job seekers reach their career peak by accessing top-tier opportunities. We are not a staffing firm or agency; instead, we systematically source and verify premier employer roles in the Internet of Things (IoT) Solutions industry.

Please note: Pinnacle Method Consulting is not the Employer of Record for this position. Our role is to connect outstanding candidates with a top-tier employer who shares our commitment to candidate privacy and equal-opportunity employment.

Why This Opportunity Stands Out

• Salary up to $129,600, offering competitive compensation.
• Significant opportunity for career advancement and growth within the organization.
• Flexible remote work options available, promoting work-life balance.
• Comprehensive total compensation package including health benefits.
• Chance to make a positive impact on industries that power the global economy.
• Join a supportive and collaborative work environment with a high-performance culture.

Key Responsibilities of a Senior Sales Quality Analyst

• Utilize best practices and tools to ensure high standards of service in customer interactions.
• Monitor interactions across various lines of business for quality engagement and compliance.
• Implement mechanisms to track and ensure adherence to quality process requirements.
• Drive projects to identify opportunities for improving processes, tools, and training.
• Collaborate with Sales and Sales Operations to ensure accountability in quality programs.

Qualifications We're Looking For

• 4+ years of experience in Sales, Enablement, Operations, Quality, Management Consulting, or Program Management, preferably in a SaaS environment.
• Proven track record of launching quality projects that enhance team productivity and customer outcomes.
• Ability to quickly understand business priorities and derive insights from data.
• Strong communication skills with the ability to build trust across diverse stakeholders.
• Exceptional attention to detail and a focus on process improvement.

Preferred Skills to Help You Stand Out

• Experience with Gong and/or Salesforce.
• Project management or industry certifications, such as COPC or PMP.

Key skills/competency

• Sales Quality Assurance
• Customer Interaction Monitoring
• Process Improvement
• Data Analysis
• Stakeholder Collaboration
• SaaS Environment
• Project Management
• Compliance Management
• Gong
• Salesforce CRM