2 days ago
Senior Customer Advocacy & Strategy Analyst
Pinnacle Method Consulting
Hybrid
Full Time
$122,400
Hybrid
Job Overview
Job TitleSenior Customer Advocacy & Strategy Analyst
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$122,400
LocationHybrid
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Job Description
Senior Customer Advocacy & Strategy Analyst
Pinnacle Method Consulting's mission is to help job seekers reach their career peak by accessing top-tier opportunities. We are not a staffing firm or agency. Pinnacle Method does not hire for these roles—we systematically source and verify them from premier employers.
Employer Industry: Healthcare Innovation
Why Consider This Job Opportunity
- Salary up to $122,400
- Eligible for CVS Health bonus, commission, or short-term incentive program
- Comprehensive benefits package including affordable medical plans, 401(k) with company matching, and employee stock purchase plan
- Extensive wellness programs including counseling and financial coaching at no cost
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment focused on employee well-being
What To Expect (Job Responsibilities)
- Support the implementation of customer experience change initiatives with cross-functional teams
- Develop and update learning materials using adult learning principles and instructional design methodologies
- Produce, edit, and deliver engaging video content for internal campaigns and training
- Maintain content updates of internal communication platforms and manage content calendars
- Collaborate with various teams to enhance change management initiatives and communication strategies
What Is Required (Qualifications)
- 2+ years of experience in change management, instructional design, video production, or related fields
- Experience producing video demos and visual assets for technology communications
- Knowledge of instructional design frameworks (ADDIE, SAM) and adult learning theory
- Strong communication and collaboration skills
- Experience developing digital and instructor-led learning content
How To Stand Out (Preferred Qualifications)
- Proficiency in video editing tools (e.g., Adobe Premiere Pro, Camtasia, or similar)
- Experience with eLearning development tools such as Articulate
- Familiarity with content management platforms and internal communication tools
- Change Management certification (e.g., Prosci, ACMP) is a plus
- Bachelor's degree in Communications, Instructional Design, Organizational Development, or related field preferred
Key skills/competency
- Change Management
- Instructional Design
- Video Production
- Adult Learning Principles
- Communication Strategy
- Content Management
- eLearning Development
- Customer Experience
- Collaboration
- Strategy Development
How to Get Hired at Pinnacle Method Consulting
- Research CVS Health's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to align your application with their healthcare innovation focus.
- Tailor your resume: Customize your resume to highlight experience in change management, instructional design, video production, and customer advocacy, using keywords from the job description for CVS Health.
- Showcase relevant projects: Prepare a portfolio or examples of learning materials, video content, or change initiatives you've supported, demonstrating your practical skills for CVS Health.
- Prepare for behavioral questions: Practice responses that emphasize collaboration, problem-solving, communication skills, and your impact on past customer experience or learning development projects.
- Demonstrate industry awareness: Show your understanding of healthcare innovation and how your skills as a Senior Customer Advocacy & Strategy Analyst can contribute to CVS Health's goals.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What is the primary focus of the Senior Customer Advocacy & Strategy Analyst role at CVS Health?
02What instructional design methodologies does CVS Health value for this role?
03Are video production skills essential for the Senior Customer Advocacy & Strategy Analyst position at CVS Health?
04How important is change management experience for this Senior Customer Advocacy role at CVS Health?
05What kind of communication platforms will I be managing as a Senior Customer Advocacy & Strategy Analyst at CVS Health?
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