Quality Analyst
Pinnacle Method Consulting
Job Overview
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Job Description
About Pinnacle Method Consulting
Pinnacle Method Consulting's mission is to help job seekers reach their career peak by accessing top-tier opportunities. We are not a staffing firm or agency. Pinnacle Method does not hire for these roles—we systematically source and verify them from premier employers.
Employer Industry: Quality Assurance and Performance Management
Why Consider This Quality Analyst Opportunity
- Salary up to $61,000
- Fully remote position offering flexibility
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including health insurance, life and disability insurance, and retirement savings plan
- Supportive and collaborative work environment focused on continuous improvement
- Chance to utilize AI tools and technologies in quality assurance processes
What To Expect as a Quality Analyst
- Conduct internal audits for the quality assurance program to ensure that quality metric requirements are met
- Collaborate in developing and updating procedures in response to operational changes
- Analyze operational performance reports and provide solutions to identified issues
- Monitor agent interactions and provide constructive feedback to ensure adherence to quality standards
- Assist with staff training initiatives aimed at improving performance and quality scores
What Is Required (Qualifications)
- Bachelor's degree in a relevant field and 3+ years of relevant professional experience, or equivalent combination of education and experience
- Strong analytical skills to identify trends, gaps, and opportunities for improvement
- Exceptional organizational skills to effectively track monitors across different lines of business
- Ability to pass a federal background check
- Must have a hardwired internet connection and meet remote work requirements
How To Stand Out (Preferred Qualifications)
- Experience in utilizing AI tools and technologies to enhance quality assurance processes
- Previous involvement in calibration sessions to ensure consistency in evaluations
- Familiarity with developing staff resource materials, including guides and workflows
- Ability to provide timely, constructive feedback based on monitoring activities
- Experience in conducting quality evaluations in a call center environment
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
Key skills/competency
- Quality Assurance
- Internal Audit
- Performance Management
- Feedback Delivery
- Training & Development
- Operational Analysis
- AI Integration
- Process Improvement
- Call Center Environment
- Organizational Skills
How to Get Hired at Pinnacle Method Consulting
- Research Pinnacle Method Consulting's partners: Study the mission, values, and recent news of companies Pinnacle Method Consulting partners with, especially in Quality Assurance.
- Tailor your Quality Analyst resume: Customize your resume to highlight experience in quality assurance, data analysis, and using AI tools, aligning with the job description.
- Showcase analytical and organizational skills: Prepare examples demonstrating strong analytical capabilities to identify trends and exceptional organizational skills for tracking monitors.
- Emphasize remote work readiness: Detail your experience working remotely and confirm your ability to meet technical requirements like a hardwired internet connection.
- Prepare for a behavioral and technical interview: Practice discussing your experience in internal audits, providing feedback, and improving quality scores effectively.
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