9 days ago
Project Manager, Customer Experience
Pinnacle Method Consulting
Hybrid
Full Time
$85,000
Hybrid
Job Overview
Job TitleProject Manager, Customer Experience
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$85,000
LocationHybrid
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Job Description
Project Manager, Customer Experience
At Pinnacle Method Consulting, our mission is to empower job seekers to achieve their career aspirations by connecting them with top-tier opportunities. We are not a staffing firm or agency; instead, we systematically source and verify roles from premier employers, ensuring a fair and transparent hiring process. This specific opportunity is with an employer in the K-12 Education industry.
Why Consider This Job Opportunity
- Salary range of $80,000 - $90,000
- Eligible for an annual discretionary bonus based on individual and company performance
- Comprehensive benefits package including 401(k), competitive health insurance, and mental health options
- Paid time off and parental leave
- Access to best-in-class development programs for professional growth
- Opportunity to work in a dynamic and innovative environment that values creativity and continuous improvement
What To Expect (Job Responsibilities)
- Lead and support complex, cross-functional projects to ensure successful implementation of curriculum
- Develop and maintain detailed project plans, timelines, and workflows to track project progress
- Collaborate with team leaders to define milestones and ensure alignment with project goals
- Communicate risks or delays proactively and propose mitigation strategies
- Foster a culture of innovation and continuous improvement within the Customer Experience team
What Is Required (Qualifications)
- Bachelor's Degree or equivalent practical experience
- 3-5 years of experience managing multiple complex projects simultaneously
- Strong knowledge of the K-12 education landscape, including school operations or Edtech
- Proven ability to design and implement end-to-end processes
- Experience with data visualization and synthesizing information into actionable reports
How To Stand Out (Preferred Qualifications)
- Certification in project management or related processes
- Familiarity with project management tools
- Experience with large-scale stakeholder impact projects, such as training rollouts for numerous team members
Key skills/competency
- Project Management
- Curriculum Implementation
- K-12 Education
- Stakeholder Management
- Risk Mitigation
- Process Improvement
- Data Visualization
- Team Leadership
- Customer Experience
- EdTech
How to Get Hired at Pinnacle Method Consulting
- Understand the K-12 Education landscape: Research current trends, challenges, and innovations within K-12 education and Edtech to demonstrate industry insight.
- Showcase project management expertise: Highlight a strong track record of successfully leading complex, cross-functional projects and implementing process improvements.
- Tailor your resume effectively: Customize your application materials to emphasize experience relevant to customer experience and educational project implementation, using keywords from the job description.
- Prepare for competency-based interviews: Practice articulating specific examples of how you've managed risks, aligned stakeholders, and fostered innovation in previous project management roles.
- Demonstrate a growth mindset: Emphasize your commitment to continuous improvement and your ability to drive innovative solutions within a customer-centric environment.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What is the primary focus of the Project Manager, Customer Experience role facilitated by Pinnacle Method Consulting?
02What specific types of projects will the Project Manager, Customer Experience handle?
03What are the essential qualifications required for this Project Manager, Customer Experience position?
04What benefits are offered for the Project Manager, Customer Experience role found by Pinnacle Method Consulting?
05Does Pinnacle Method Consulting directly employ for this Project Manager, Customer Experience position?
06Is a project management certification mandatory for this Project Manager, Customer Experience position?
07How important is data visualization expertise in the Project Manager, Customer Experience role?
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