Customer Service Support Representative

Job Summary

Pinnacle Method Consulting is seeking a dedicated Customer Service Support Representative to help job seekers access top-tier career opportunities within the Healthcare Services industry. This remote position offers a competitive salary, comprehensive benefits, and significant potential for career growth. You will play a vital role in ensuring client satisfaction and enhancing the patient experience by acting as a crucial liaison and resolving complex inquiries.

Key Responsibilities

• Act as a liaison between employers, customers, and patients, ensuring seamless communication.
• Resolve customer inquiries efficiently regarding products or services through various communication channels.
• Communicate with customers in a courteous and professional manner at all times.
• Provide additional education and information to customers as needed.
• Manage and research multiple databases to effectively resolve complex issues.

Qualifications

To be successful as a Customer Service Support Representative, candidates should possess:

• A High School Diploma or GED equivalent.
• Prior experience in a customer service role.
• Strong verbal and written communication skills.
• A courteous demeanor with a strong customer service orientation.
• Excellent multitasking abilities and adaptability to changing priorities.

Preferred Qualifications

Candidates who wish to stand out may also have:

• Experience working in a contact center or call center environment.
• Current or previous experience with an employer in the healthcare sector.
• Background in the healthcare industry, such as working in a physician's office or hospital.
• Familiarity with Salesforce.com and/or Laboratory Information Systems.

Why Join Pinnacle Method Consulting's Network?

This opportunity offers a salary up to $23 per hour and the flexibility to work remotely from anywhere. You will gain access to a comprehensive benefits package, including medical, dental, vision, and 401(k), within a supportive and collaborative work environment. This role provides a clear path for career advancement and growth, allowing you to make a significant positive impact on client satisfaction and patient experience in the Healthcare Services industry.

Key skills/competency

• Customer Service
• Client Communication
• Inquiry Resolution
• Healthcare Services
• Multitasking
• Problem Solving
• Data Management
• Salesforce
• Call Center Operations
• Patient Experience