9 days ago
Customer Service
Pinnacle Method Consulting
Hybrid
Full Time
$33,280
Hybrid
Job Overview
Job TitleCustomer Service
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$33,280
LocationHybrid
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Job Description
Customer Service
Pinnacle Method Consulting is dedicated to empowering job seekers to reach their career aspirations by connecting them with premier opportunities. We specialize in systematically sourcing and verifying top-tier roles from leading employers in the Digital Personal Finance industry, acting as a connector rather than a staffing firm or direct employer.
Why Consider This Job Opportunity
- A competitive starting pay of $16.00/hr, with additional pay incentives for weekend shifts.
- Significant opportunities for career advancement and progression within the organization.
- Enjoy 100% remote work flexibility, requiring candidates to reside in the greater Tampa, Orlando, or surrounding areas in Florida.
- Comprehensive benefits package including 401(k) with employer match, medical, dental, and vision plans.
- Access to valuable wellness support programs and financial assistance through the Achieve Care Fund.
- A strong commitment to diversity and inclusion, supported by six active employee resource groups.
What To Expect (Job Responsibilities)
- Engage with members via phone and email, delivering empathetic and highly effective support.
- Actively listen to members' needs and provide customized solutions to foster their financial well-being.
- Collaborate seamlessly with team members to exchange knowledge and implement best practices.
- Accurately document all member interactions and activities for precise record-keeping.
- Support members with their onboarding process and the setup of new accounts.
What Is Required (Qualifications)
- A minimum of 1 year of proven Customer Service experience, ideally within a call center or retail environment.
- Possession of a high school diploma or its equivalent.
- Availability for an 8-hour shift, scheduled between 6 am and 8 pm.
- A consistently people-focused approach, combined with a strong solution-oriented mindset.
- Demonstrated ability to efficiently manage a high volume of inbound calls.
How To Stand Out (Preferred Qualifications)
- Valuable experience gained in a fast-paced customer service setting.
- Exceptional problem-solving skills and a strong capacity for collaborative teamwork.
- Familiarity with digital finance or related industry sectors.
- Excellent time management skills and a proven ability to multitask effectively.
- Previous experience with documentation and thorough record-keeping processes.
Key Skills/Competency
- Customer Support
- Client Communication
- Problem-Solving
- Digital Finance
- Remote Work
- Call Center Operations
- Empathy
- Team Collaboration
- Documentation
- Account Management
How to Get Hired at Pinnacle Method Consulting
- Research the Digital Personal Finance Employer: Study the industry, typical customer service expectations, and values for a digital finance company.
- Tailor your Resume for Customer Service: Highlight your 1+ year experience in call center or retail, problem-solving, and empathetic communication for high-volume environments.
- Showcase your Remote Readiness: Emphasize your ability to work independently, manage time effectively, and maintain focus in a 100% remote setup.
- Prepare for Behavioral Interviews: Practice responding to questions about customer conflict resolution, teamwork, and handling challenging customer interactions.
- Demonstrate Digital Finance Interest: Express genuine interest in digital personal finance, even without direct experience, by showing a quick learning aptitude.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What are the core responsibilities of the Customer Service role sourced by Pinnacle Method Consulting?
02What is the expected work schedule for this Customer Service position?
03Is previous experience in digital finance required for this Customer Service job?
04What benefits are offered for the Customer Service role through Pinnacle Method Consulting's partner employer?
05Can I work remotely from anywhere in Florida for this Customer Service position?
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