Job Overview
Job TitleCase Management Scheduler
Job TypeFull Time
Offered Salary$50,000
LocationHybrid
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Job Description
Case Management Scheduler
Pinnacle Method Consulting's mission is to help job seekers reach their career peak by accessing top-tier opportunities. We are not a staffing firm or agency. Pinnacle Method does not hire for these roles—we systematically source and verify them from premier employers.
Why Consider This Job Opportunity
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including healthcare coverage, paid time off, and retirement plan
- Competitive compensation with tuition and training reimbursement
- Recognized as one of the "Best and Brightest Companies to Work for in the Nation" for 5 consecutive years
- No weekends for the majority of centers, along with 10 paid holidays and early Fridays
- Modernized and attractive health centers that patients love
What To Expect (Job Responsibilities)
- Schedule patient appointments according to employer protocols and guidelines
- Communicate pertinent information regarding employer programs and services to patients
- Obtain and enter accurate demographic information into the electronic health record system
- Maintain proper documentation of all activities and ensure patient confidentiality in accordance with HIPAA regulations
- Function as a liaison for patients and the health center, directing calls and escalating cases as necessary
What Is Required (Qualifications)
- High school diploma or equivalent required
- Minimum of 1 year of previous experience in a call center environment or medical/dental office setting preferred
- Proficiency in Microsoft Office (Word and Excel) required
- Basic understanding of medical terminology and documentation
- Exceptional customer service skills and ability to communicate effectively verbally and in writing
How To Stand Out (Preferred Qualifications)
- College, vocational/technical training, or certification preferred
- Bilingual in Spanish and/or Creole helpful
- Knowledge of electronic health records software or equivalent preferred
Key skills/competency
- Case Management Scheduler
- Healthcare Services
- Customer Service
- Medical Terminology
- HIPAA Regulations
- Electronic Health Records
- Microsoft Office
- Patient Confidentiality
- Call Center Experience
- Appointment Scheduling
How to Get Hired at Pinnacle Method Consulting
- Tailor your resume: Highlight your 1+ year of call center or medical office experience, Microsoft Office proficiency, and customer service skills.
- Showcase medical knowledge: Emphasize any understanding of medical terminology, documentation, and EHR software.
- Quantify achievements: If possible, use numbers to demonstrate your success in previous customer service or scheduling roles.
- Address qualifications directly: Clearly state how your skills and experience meet both the required and preferred qualifications listed.
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