Production Support Engineer @ Pindrop
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Job Details
Who We Are
Pindrop is redefining trust in the digital age with patented voice and video authentication, fraud detection, and deepfake detection technologies. Trusted by Fortune 500 companies and backed by top investors such as Andreessen Horowitz, IVP, and CapitalG, Pindrop protects major banks, insurers, retailers, and healthcare leaders from evolving AI-driven threats.
What You’ll Do
As a Production Support Engineer at Pindrop, you will:
- Serve as the first point of customer support.
- Investigate and troubleshoot complex technical issues.
- Communicate resolutions via phone, email, or in-person.
- Collaborate with engineering on best practices and product architecture.
- Participate in testing new product releases and updating the Incident Tracking Database.
- Contribute to the knowledge base for customer self-help.
- Build and maintain strong customer relationships with clear communication.
Who You Are
A self-starter who thrives in a fast-paced startup environment and can multitask effectively. You have excellent communication skills, persistence in the face of challenges, and a knack for innovative problem solving. You take accountability seriously, meeting deadlines while adapting to shifting priorities.
Your Skill-Set
- Experience with UNIX and Linux systems
- SQL proficiency
- Basic network and systems understanding
- Telephony experience (plus)
- Cloud skills and use of platforms like Google Cloud
- Familiarity with APIs/REST, Postman, or curl
- Understanding of basic CS concepts including networking, databases, OS, and scripting
What’s In It For You
At Pindrop, you join a growing team shaping the future of voice security. Enjoy competitive compensation, equity, unlimited PTO, comprehensive benefits, remote-first culture, and regular team events and professional development opportunities. You will have a clear ramp-up plan: acclimation within 30 days, collaborative troubleshooting within 60 days, and independent case handling within 90 days.
Our Benefits
- Competitive base compensation with equity
- Unlimited Paid Time Off and generous health plans
- Employer-provided life, disability, and identity protection
- Remote-first work environment with flexible scheduling
- Professional development, team events, and wellness programs
Our Core Values
We innovate audaciously, deliver execution excellence, support our customers passionately, win together, and make a difference every day. Pindrop is an Equal Opportunity Employer committed to diversity and inclusion.
Additional Information
This position is posted for 60 days after 8/8/25. The US Base Pay Range is $70,000 USD - $100,000 USD, with final offers based on experience and skills.
Key skills/competency
- Troubleshooting
- UNIX
- Linux
- SQL
- Networking
- Cloud
- APIs
- Problem-solving
- Customer support
- Incident management
How to Get Hired at Pindrop
🎯 Tips for Getting Hired
- Research Pindrop's culture: Study their mission, values, and recent news.
- Tailor your resume: Highlight UNIX, SQL, and cloud skills.
- Emphasize customer support: Showcase past troubleshooting experiences.
- Prepare for technical tests: Understand networking, OS fundamentals, and scripting.