Site Supervisor

@ Piedmont Global

About Piedmont Global

Piedmont Global is a leading provider of Translation, Interpretation, and Language Training solutions in over 200 languages and regional varieties. Headquartered in the Washington D.C. area with team members spanning five continents, PGLS is a minority-owned company offering unique, scalable solutions that advance the global missions of its partners.

Position Summary

The Site Supervisor supports program management by overseeing daily operations and serving as the primary point of contact for multiple projects and assignments at various federal law enforcement customer operational locations nationwide.

Primary Duties & Responsibilities

• Reports to the Program Manager.
• Assists with daily operations and provides customer project estimates.
• Manages on-site and off-site personnel.
• Controls assignment process and tracks progress through conclusion.
• Monitors and reconciles labor hours (daily, weekly, monthly, per case, and per project).
• Coordinates staffing requirements with recruiting teams.
• Manages security requirements and submissions with both internal and customer security teams.
• Conducts employee performance evaluations.
• Manages multi-level translation/transcription projects across operational sites.

Qualification Requirements

• Management/supervisory experience in language services contracts.
• Experience monitoring live communications in foreign languages and producing immediate verbal and written summaries.
• Ability to transcribe audio/video and written communications from source language to English.
• Skilled in translation and interpretation between source language and English.
• Relevant language industry experience is required.

Key skills/competency

• Operations
• Management
• Supervision
• Translation
• Transcription
• Interpretation
• Coordination
• Staffing
• Security Compliance
• Performance Evaluation