Quality Assurance Manager
@ Piedmont Global

Hybrid
$120,000
Hybrid
Full Time
Posted 12 hours ago

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XXXXXXXX XXXXXXXXXXX XXXXXXXXXX***** @piedmontglobal.com
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Job Details

About Piedmont Global

Piedmont Global is a leading provider of Translation, Interpretation, and Language Training solutions in over 200 languages. Headquartered in the Washington D.C. area with team members spanning five continents, this minority-owned company offers innovative and scalable solutions to advance the global missions of its partners.

Position Summary

The Quality Assurance Manager will oversee language services quality for the Executive Office for Immigration Review (EOIR) under the Department of Justice (DOJ). The role involves implementing quality standards, conducting performance audits, and ensuring compliance with federal requirements for interpretation and translation.

Job Responsibilities

  • Ensure interpreter services comply with DOJ EOIR standards for accuracy and cultural sensitivity.
  • Conduct regular audits and evaluations with corrective actions.
  • Drive initiatives to enhance quality, efficiency, and client satisfaction.
  • Lead training programs to ensure adherence to EOIR standards.
  • Document QA activities and provide quality reports to stakeholders.
  • Act as the primary contact for quality-related client inquiries and feedback.

Qualifications

  • Bachelor's degree in Linguistics, Language Services, Criminal Justice, or a related field (master's preferred).
  • At least 5 years of quality assurance or language services management experience.
  • Familiarity with EOIR, DOJ, or other federal quality standards.
  • Language industry experience is required.
  • US citizenship or permanent residency.

Key skills/competency

  • Quality Assurance
  • Language Services
  • EOIR Standards
  • DOJ Compliance
  • Performance Audits
  • Training
  • Process Improvement
  • Communication
  • Report Documentation
  • Client Relations
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How to Get Hired at Piedmont Global

🎯 Tips for Getting Hired

  • Customize your resume: Highlight relevant quality assurance experience.
  • Research Piedmont Global: Understand their global translation services.
  • Showcase compliance expertise: Emphasize familiarity with EOIR standards.
  • Prepare for scenario questions: Discuss audit and training scenarios.

📝 Interview Preparation Advice

Technical Preparation

Review EOIR guidelines and DOJ standards.
Practice audit report generation exercises.
Brush up on translation software basics.
Study quality control metrics and KPIs.

Behavioral Questions

Describe a challenge in quality management.
Explain how you would improve process efficiency.
Discuss a time when you managed compliance issues.
Share a leadership example in team training.

Frequently Asked Questions