Application Support Engineer @ Pico
Your Application Journey
Email Hiring Manager
Job Details
About Pico
Pico fuels the global capital markets community by providing exceptional market data services and customized managed infrastructure solutions. As financial industry experts at the center of markets and technology, Pico helps clients scale their business and quickly access markets, supporting the full trading lifecycle from infrastructure to connectivity.
Role Overview
The Application Support Engineer role at Pico focuses on ensuring customer success with the Redline products. The role involves collaborating with customers, development, and production teams.
Responsibilities
- Assist clients in solving problems and maximizing value of Redline products.
- Respond promptly to production issues and provide workarounds.
- Replicate customer issues and verify fixes for patches and releases.
- Manage production environments, software upgrades, routine changes, proactive monitoring, and performance tuning.
- Participate in weekend testing and assess exchange-driven initiatives.
- Collaborate with development engineers and Pico server/network teams.
- Implement automation and continuous improvement of tools, monitoring, inventory, and runbooks.
Qualifications
- Bachelor’s degree in Computer Science, Electrical Engineering, Math, or MIS.
- Experience with financial services front office systems, market data tickerplants, order execution technology, and global exchange technology.
- Strong understanding of Linux and performance tuning.
- Solid experience with Intel based architecture and IT systems networking.
- Programming and scripting skills; Python, C/C++ or Java are pluses.
- Excellent customer service, interpersonal, and communication skills.
- Team-oriented, flexible, and adaptable with strong work ethics.
Working Arrangements
This is a hybrid-based position in locations where Pico has a local office. Remote positions may be considered where there is no local office. The role operates under a follow-the-sun model, typically from 9-5pm Monday to Friday, with occasional early/late shifts, bank holidays, and weekend tests compensated by time in lieu.
Data Privacy & Equal Opportunity
This position is available with Pico Services Inc. and Pico Global Ltd. For further information on data processing, please review the Pico Job Candidate Privacy Notice. Pico is an equal opportunity employer and welcomes applications from all backgrounds.
Key skills/competency
Application Support, Market Data, Trading Environments, Linux, Networking, Automation, Scripting, Customer Service, Production Support, Performance Tuning
How to Get Hired at Pico
🎯 Tips for Getting Hired
- Customize your resume: Emphasize market data and support skills.
- Research Pico culture: Understand market infrastructure services.
- Highlight technical expertise: Showcase Linux, scripting, and networking.
- Prepare for behavioral interview: Focus on customer service and teamwork.