Client Experience Manager
@ Phreesia

Hybrid
$140,000
Hybrid
Full Time
Posted 4 days ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXXX******* @phreesia.com
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Job Details

About the Client Experience Manager Role

Are you a digital media enthusiast who excels at building rapport and trust with clients? Phreesia is seeking a Client Experience Manager with strong communication and problem-solving skills to join our Network Solutions team. In this client-facing role, you will work with digital advertising agency buyers and Life Science companies to demonstrate the value Phreesia provides by advertising on our platform.

This role is ideal if you are from a pharmaceutical agency/media background looking to grow your career in new directions.

What You'll Do

  • Generate new business with media/advertising agencies and Life Science companies.
  • Foster healthy relationships with customers through presentations and strategic communication.
  • Manage client relationships and follow industry trends and product news.
  • Prepare and deliver advertising and campaign capability presentations to increase opportunities.
  • Develop strategic account plans and complete RFP templates for advertising opportunities.
  • Collaborate with teams and mentor junior members to drive strategic initiatives.

What You'll Bring

  • Bachelor’s degree and 4+ years of media agency experience in relevant fields.
  • Familiarity with digital media vernacular and campaign insight strategies.
  • Expertise in creating impactful PowerPoint presentations.
  • Enthusiasm for connecting with clients in various settings, primarily in the NYC area.

Compensation & Benefits

Base pay for US is $135,000 - $145,000, based on qualifications. Equity and a comprehensive Total Rewards package are also offered, including:

  • 100% remote work with home office expense reimbursements
  • Competitive compensation and flexible PTO
  • Monthly cell phone, internet, and wellness reimbursements
  • Paid 12-week parental leave (US) and generous benefits in Canada
  • Comprehensive insurance coverage and continuing education reimbursements
  • Employee Resource Groups and a diverse, inclusive environment

Key Skills/Competency

  • Client Relationship Management
  • Digital Media
  • Advertising Strategy
  • Presentation Skills
  • Account Management
  • Pharmaceutical Experience
  • Strategic Planning
  • Communication
  • Problem Solving
  • Mentoring
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How to Get Hired at Phreesia

🎯 Tips for Getting Hired

  • Customize your resume: Tailor skills for Phreesia role.
  • Highlight relevant experience: Emphasize media and pharma background.
  • Research Phreesia: Learn company culture and mission.
  • Prepare your presentation: Showcase your digital media expertise.

📝 Interview Preparation Advice

Technical Preparation

Review digital advertising case studies.
Practice PowerPoint presentation techniques.
Study digital campaign metrics and analytics.
Understand pharmaceutical media strategies.

Behavioral Questions

Describe a challenging client interaction.
Explain how you manage time effectively.
Detail your teamwork and mentoring approach.
Share experiences with strategic decision-making.

Frequently Asked Questions