Client Experience Associate

About the Role

Are you a digital media enthusiast who excels at building rapport and trust with clients? Phreesia is seeking a Client Experience Associate with strong client management and problem-solving skills to join our Network Solutions team. In this client-facing role, you will collaborate with digital advertising agency buyers and Life Science companies to showcase the value Phreesia provides for their brands. You will work closely to support Client Experience Managers, leaders, and cross-functional internal teams to deliver successful, effective, targeted patient engagement and/or HCP digital campaigns. This is an ideal next step in your career if you are currently working in the pharmaceutical agency/media world and are ready to advance in new directions.

This is a work-from-home position with the expectation that you live within the New York City/commutable area.

What You’ll Do

• Generate new business with media/advertising buying agencies/AORs/Life Science companies for appropriate brands with patient-facing and HCP-facing strategic imperatives.
• Leverage your account management experience, strong organizational, and time management skills to foster healthy relationships with all levels of customers (virtually and in-person), sharing our capabilities through presentations and actively listening for brand leads.
• Manage client relationships through organizational changes and continuously follow pharmaceutical industry trends, new product launches, and client-specific news.
• Work with significant independence, supported by Client Experience Managers, to prepare and present advertising/campaign capabilities presentations and product demonstrations with the goal of increasing opportunities and achieving sales goals.
• Develop strategic and creative account plans for managing digital advertising agencies/life science companies and their respective brand opportunities, complete advertising media agency RFP templates, and ensure Phreesia is included in such proposals.
• Collaborate internally across Network Solutions teams and provide support to Senior Client Experience team members.

What You’ll Bring

• Bachelor’s degree required and 2+ years of experience in digital sales, account, or client-facing roles at a media or creative agency, healthcare publishing, or pharmaceutical digital advertising.
• Healthcare experience required; Point of Care, Out of Home, Programmatic, Pharmaceutical (DTC and/or HCP), and/or OTC experience highly valued.
• Familiarity with digital media vernacular from a brand awareness perspective based on campaign insights/measurement.
• Expertise working with clients and creating presentations using PowerPoint that “WOW!” the customer and lead to securing new business.
• Enthusiasm to connect with clients outside of a business office in social settings within the NYC area and adjacent areas, as well as occasionally travel to clients outside of the NYC area.

Who We Are

At Phreesia, we’re looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We’re committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care.

Phreesia cares about our employees by providing a diverse and dynamic work environment. We’re a five-time winner of Modern Healthcare Magazine’s Best Places to Work in Healthcare award and we’ve been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit!

Top-rated Employee Benefits

• 100% Remote work + home office expense reimbursements.
• Competitive compensation.
• Flexible PTO + 8 company holidays.
• Monthly reimbursement for cell phone + internet + wellness.
• 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada.
• Variety of insurance coverage for people (and pets!).
• Continuing education and professional certification reimbursement.
• Opportunity to join an Employee Resource Group.

Key skills/competency

• Client Relationship Management
• Digital Advertising Sales
• Healthcare Industry Knowledge
• Pharmaceutical Marketing
• Presentation Development
• New Business Generation
• Account Planning
• RFP Management
• Cross-functional Collaboration
• Problem-Solving Skills