Technical Account Manager
Phosphorus Cybersecurity Inc.
Job Overview
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Job Description
Technical Account Manager
As a Technical Account Manager at Phosphorus Cybersecurity Inc., you will be the trusted technical advisor and primary post-sales contact for enterprise accounts. This role involves conducting regular business reviews, health checks, and strategic planning sessions, fostering deep customer relationships, and driving platform adoption. You will guide customers through onboarding, feature enablement, and best practices for discovery, risk assessment, automated remediation (credentials, firmware, certificates, configurations), monitoring, and integrations. Proactively identify expansion opportunities, address emerging risks, and align platform capabilities with evolving customer needs in xIoT environments.
You will collaborate closely with customer teams (security, IT/OT, compliance, operations) to design and implement secure, scalable xIoT management strategies. This includes troubleshooting complex technical issues in partnership with engineering, support, and product teams. You will also conduct technical workshops, demos, and training sessions to educate customers on platform features and advanced use cases. Monitoring customer health, championing feedback to influence the product roadmap, and maintaining detailed records are also key responsibilities. Staying current on xIoT threats, vulnerabilities, and regulations, and partnering with internal teams for new feature rollouts and case studies are essential.
Qualifications & Requirements
- Bilingual in English and Arabic, with excellent verbal and written communication skills.
- Bachelor’s degree in Computer Science, Cybersecurity, Information Technology, Engineering, or a related field (or equivalent experience).
- 4+ years of experience in a customer-facing technical role, such as Technical Account Manager, Solutions Engineer, or Customer Success Engineer, specifically in cybersecurity, SaaS, cloud, or enterprise IT.
- Strong technical knowledge of cybersecurity principles, with hands-on experience in vulnerability management, credential management, firmware patching, certificate lifecycle, network/device configurations, or IoT/OT security.
- Familiarity with xIoT/CPS environments (IoT, OT, IIoT, IoMT), common protocols, device management challenges, and risks.
- Proven track record of managing enterprise accounts, driving adoption, achieving high CSAT/NPS, and contributing to renewals/expansions.
- Strong programming skills in one or more languages, including Python scripting.
- Excellent communication and presentation skills, capable of translating complex technical concepts for diverse audiences.
- Proficiency with tools like CRM (e.g., Salesforce), ticketing systems, knowledge bases, and collaboration platforms.
- Self-motivated, proactive, organized with strong problem-solving and relationship-building abilities.
- Willingness to travel occasionally for on-site customer meetings, conferences, or team events (estimated 20-30%), with a strong emphasis on customer site visits.
Preferred Skills
- Experience with enterprise security platforms, SIEM/SOAR integrations, or tools like CyberArk, Axonius, ServiceNow, or Microsoft Sentinel.
- Certifications such as CISSP, CCSP, GIAC, CompTIA Security+, or vendor-specific (e.g., IoT/OT security).
- Background in OT/industrial environments, healthcare (IoMT), manufacturing (IIoT), or regulated industries.
- Experience creating technical content, delivering training, or supporting proof-of-concepts/demos.
- Experience with Python scripting.
About Us
Phosphorus Cybersecurity® is the leading xTended Security of Things™ platform designed to secure the rapidly growing and often unmonitored Things across the enterprise xIoT landscape. Our Enterprise xIoT Security Platform delivers Attack Surface Management, Hardening & Remediation, and Detection & Response to bring enterprise xIoT security to every cyber-physical Thing in your enterprise environment. With unrivaled xIoT discovery and posture assessment, Phosphorus automates the remediation of the biggest IoT, OT, and Network device vulnerabilities—including unknown and inaccurate asset inventory, out-of-date firmware, default credentials, risky configurations, and out-of-date certificates.
Follow Phosphorus on LinkedIn, Twitter, and YouTube. Learn more: www.phosphorus.io.
Key skills/competency
- Technical Account Management
- xIoT Security
- Cybersecurity Principles
- Customer Relationship Management
- Vulnerability Management
- Python Scripting
- SaaS Platform Adoption
- Solution Design
- Troubleshooting
- Bilingual (English/Arabic)
How to Get Hired at Phosphorus Cybersecurity Inc.
- Research Phosphorus Cybersecurity Inc.'s culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume for xIoT security: Highlight experience in cybersecurity, IoT/OT environments, vulnerability management, and customer-facing technical roles.
- Showcase bilingual proficiency (English/Arabic): Emphasize your communication skills and cultural understanding, particularly if targeting Arabic-speaking markets.
- Prepare for technical and behavioral interviews: Be ready to discuss complex xIoT security challenges, your problem-solving approach, and client success stories.
- Network within the cybersecurity industry: Connect with Phosphorus employees on LinkedIn and attend relevant industry events to gain insights and visibility.
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