Scheduler

Position Summary

The Scheduler at Phoenix Children's is responsible for answering incoming calls, scheduling patient appointments across various divisions, and processing billing by verifying patient and insurance information. This role works under the guidance of the Central Scheduling Supervisor and requires adherence to scheduling protocols and departmental procedures.

Position Duties

• Answer telephones promptly and professionally.
• Schedule, cancel, or reschedule patient examinations across all modalities.
• Initiate billing processes by entering and verifying patient and insurance data.
• Participate in ongoing education to maintain scheduling skills and competencies.
• Perform additional job-related duties as requested.

Phoenix Children's Mission, Vision & Values

Mission: To advance hope, healing and the best healthcare for children and their families.

Vision: To be the leading pediatric health system in the Southwest, recognized nationwide for exceptional care, innovative research, and advanced medical education.

Values: Child and family centered care, operational excellence, collaboration, innovation, and accountability.

Key skills/competency

• Scheduling
• Patient Management
• Billing Procedures
• Telephone Etiquette
• Communication
• Healthcare Systems
• Data Entry
• Insurance Verification
• Computer Skills
• Education Participation