Operations Manager

@ Phoenix Bouldering Project

About Bouldering Project

Bouldering Project is a community-based climbing gym focused on inclusivity and connection. We offer world-class climbing, yoga, fitness, and engaging community spaces across nine markets in the U.S.

About the Role

The Operations Manager guides the front desk team in delivering a welcoming, smooth, and high-quality member experience. This role manages staffing, training, retail, and coordination across departments to maintain a supportive, community-centered gym environment.

What You’ll Do

• Staff Management: Hire, train, supervise, and schedule operations staff.
• Guest Experience & Emotional Culture: Model warm, inclusive interactions and lead with emotional attunement.
• Facility Operations: Partner to maintain a clean, safe, and efficient environment.
• Retail Oversight: Oversee merchandising, inventory, and loss prevention practices.
• Operational Leadership: Provide on-the-floor leadership and manage labor and budgets.
• Risk & Emergency Management: Act as Incident Commander and promote safety compliance.

Requirements

Bring 2+ years of leadership managing 15+ teams, strong communication, problem-solving skills, and retail operations experience. Familiarity with Approach, RGP, or similar POS systems along with proficiency in Google Suite, Microsoft Office, and basic accounting is preferred.

Working at Bouldering Project

We value inclusivity, quality, local roots, and growth. This full-time role may require a flexible schedule including evenings, weekends, or non-standard hours.

Compensation & Benefits

This is a full-time position with compensation based on experience and local benchmarks. Benefits include medical, dental, vision, 401(k), paid time off, parental leave, EAP, commuter benefits, wellness programs, free gym membership, and retail discounts.

Key skills/competency

• leadership
• operations
• management
• staffing
• retail
• guest experience
• communication
• scheduling
• budgeting
• emergency