Junior Developer Support Specialist
Phantom
Job Overview
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
About Phantom
Phantom is the modern money app used by tens of millions around the world. Our product simplifies managing, spending, and growing money in one intuitive experience by combining security, speed, and user-friendly design.
Role: Junior Developer Support Specialist
In this role, you act as the first point of contact for developers integrating Phantom's SDKs and products. Your responsibilities include triage of issues, reproducing bugs, and unblocking integrations with clear, friendly support. You will also contribute training content and feedback to improve our AI support chatbot.
Responsibilities
- Provide frontline support via chat and email for SDKs and APIs.
- Triage issues and document clear repro steps, logs, and impact details.
- Diagnose root causes and suggest efficient solutions.
- Create and maintain internal and external developer documentation.
- Utilize Cursor/CoPilot, GitHub, browser devtools, and block explorers.
- Communicate professionally and warmly with developers.
- Monitor and escalate suspicious API or on-chain activity.
Qualifications
- Experience in JS/TS across platforms including web and mobile.
- Knowledge of Web3 fundamentals such as wallets, signing, and RPCs.
- Proficiency in frontend debugging using browser devtools.
- Familiarity with AI tools, LLMs, prompt engineering, and RAG.
- Comfort using tools like Cursor and Copilot.
Why Work with Phantom
Join a team of experienced builders in the blockchain and crypto industry. With rapid growth, topping charts, and a diverse user base across multiple chains, Phantom is innovating the wallet experience. This role is key to ensuring developers and users have a smooth introduction to crypto.
Key skills/competency
- Developer Support
- SDK Integration
- Bug Triage
- Documentation
- JavaScript
- TypeScript
- Web3
- Debugging
- AI Tooling
- Customer Communication
How to Get Hired at Phantom
- Customize your resume: Highlight relevant JS/TS and support experience.
- Research Phantom: Understand their crypto and blockchain focus.
- Prepare technical demos: Showcase debugging and SDK support abilities.
- Practice behavioral interview: Emphasize clear communication and teamwork.
Frequently Asked Questions
Find answers to common questions about this job opportunity
Explore similar opportunities that match your background