Data Center Technician

@ PGTEK

Overview

The Data Center Technician role at PGTEK supports and maintains Dell server infrastructure in a fast-paced datacenter environment. The role involves hands-on hardware troubleshooting, repairs, and installations (rack and stack) with an emphasis on uptime and efficiency.

Key Responsibilities

• Hardware Maintenance & Repair: Perform break/fix services on Dell servers (replace GPUs, NICs, memory, etc.).
• Ticket Management: Track and resolve hardware-related service tickets in a timely manner.
• Troubleshooting & Diagnostics: Identify and resolve hardware issues using technical expertise.
• Customer Service & Communication: Maintain clear communication with team members and stakeholders.
• Physical Datacenter Work: Lift up to 65 lbs, climb ladders, and perform demanding physical tasks.
• Team Collaboration: Work closely with technicians and other departments to meet goals.
• Quality & Precision: Execute tasks and repairs with high accuracy and reliability.

Additional Information

This position is based in Ellendale, ND with 100% onsite work and occasional rotating shifts. Relocation assistance is provided and the role requires US citizenship. The start date is early December 2025.

Technical Requirements

• Expertise in Dell server racking, stacking, and servicing.
• Hands-on experience with hardware troubleshooting and component replacement.
• Preferred experience with Nvidia GPUs/NICs and basic networking concepts.
• Ability to read Linux logs and familiarity with Linux CLI is a plus.

Benefits

Comprehensive benefits including PPO medical with HSA option, vision and dental coverage, TRICARE Supplemental, life and disability insurance, matching 401(k), pet insurance discount, generous PTO, holidays, and an Education Assistance Program after 12 months.

Key skills/competency

• Data Center
• Hardware Maintenance
• Troubleshooting
• Dell Servers
• Ticket Management
• Physical Labor
• Team Collaboration
• Customer Service
• Linux
• Networking