Busser

Job Summary

As a Busser at P.F. Chang's, you will play a crucial role in restaurant dine-in and takeout operations, ensuring a seamless and exceptional guest experience. This position involves cleaning, running food, bussing restaurant tables, and completing essential side work. You will also assist with catering orders, including delivery when applicable, while upholding P.F. Chang's commitment to outstanding customer service.

P.F. Chang's is hiring immediately for full-time and part-time hourly Bussers, Runners, or Service Assistants.

Job Responsibilities

• Guide guests through their dining experience, accurately taking, placing, and reviewing orders for both takeout and catering.
• Maintain a comprehensive understanding of the P.F. Chang's restaurant menu to assist guests with menu item selection and answer any questions regarding takeout and catering options.
• Review orders carefully with guests at pick-up or upon delivery, or with Delivery Drivers, to ensure complete accuracy.
• Deliver an amazing hospitality experience by anticipating, delivering, and exceeding guest expectations.
• Efficiently clear, clean, and sanitize restaurant tables, transporting bussed dishes to the kitchen dishwasher station, and promptly resetting tables as needed.
• Remove bus tubs from the bar area and transport them to the kitchen dishwasher station for cleaning.
• Restock, clean, and meticulously maintain all restaurant stations to ensure operational readiness.
• Develop a thorough understanding of the restaurant's seating layout, server section divisions, and optimal food delivery routes within the dining area.
• Serve food or beverages for both dine-in and takeout guests as required.

Job Requirements

• Previous experience is not required; P.F. Chang's provides comprehensive on-the-job training.
• Demonstrate excellent customer service skills and professional etiquette.
• Ability to operate essential kitchen equipment, including coffee machines, iced tea machines, lemon slicers, and the point of sale (POS) system.
• Capable of executing proper sanitation practices and adhering to all safety procedures.
• Possess a current Food Handler's Card where applicable, or be willing to obtain one with company assistance.
• Exhibit strong and effective communication skills.
• Proven ability to multi-task efficiently in a fast-paced, team-oriented restaurant environment.

Benefits We Offer

For All Team Members:

• Competitive pay ($16.90 - $18.90 / hour + tips)
• Flexible scheduling options
• Paid on-the-job training
• Opportunities for advancement – P.F. Chang's promotes from within
• Discounted meals
• Employee referral program
• Exclusive team member discounts
• Closed on Thanksgiving and Christmas at most locations

For Qualifying Team Members:

• 401(k) retirement plan (based on hours worked)
• Medical, dental, and vision insurance (based on hours worked)
• Paid sick leave (in qualifying jurisdictions)

Key skills/competency

• Customer Service
• Food Running
• Table Bussing
• Restaurant Operations
• Sanitation Practices
• Menu Knowledge
• POS System Operation
• Teamwork
• Communication
• Hospitality