Freelance Customer Support Representative

About the Role

As a Freelance Customer Support Representative at Perspective, you will be part of a team supporting over 7,000 customers in their growth journey. With a blend of empathy and technical understanding, you will engage with customers in a solution-oriented manner, helping them overcome challenges in building their company. Your proactive approach will continuously increase customer benefits and accelerate their growth. This is an English-speaking role, requiring you to be based within US timezones.

Working hours for this role are 9am – 6pm CST / 7am – 4pm PST, 40 hours per week.

What You'll Be Doing

• Triage, answer, and solve incoming customer requests.
• Investigate, troubleshoot, and coordinate problems and issues with internal stakeholders to determine their root cause.
• Become an expert in edge use cases, technical details of new features, and integrations with third-party providers.
• Continuously enhance and improve customer support quality and structures.
• Take responsibility for your own projects, ensuring completion within a quarter to improve support service.
• Host and participate in calls with our customers.

Who You Are

• Native level English proficiency; German is a plus.
• At least 2 years of experience in customer support roles in software companies.
• A strong drive to learn, grow, and solve customer problems with a high satisfaction rate.
• A strong passion for online marketing and value high-quality design.
• Technical knowledge of marketing tools (e.g., Facebook Ads, Google Analytics, Zapier, email tools) and social media.
• Not a requirement, but an advantage if you have a technical background or experience in tech support.

If you think this job is the right fit, even if you don't perfectly match the profile, Perspective encourages you to apply.

What You Can Expect at Perspective

• Remote & Freedom: Perspective believes in an ideal work environment tailored to the individual, offering remote work with significant freedom to achieve the best results.
• Responsibility, Ownership & Impact: Every team member's voice is valued, with strong encouragement to contribute ideas and take responsibility, learning from both successes and failures.
• Personal & Professional Growth: Your development is prioritized through intensive onboarding, feedback sessions, and training, embodying the core value of "Keep Growing."
• Cordial & Passionate Team: Join a supportive, respectful, and passionate team that values collaboration and virtual after-work hangouts.

Key skills/competency

• Customer Support
• Technical Troubleshooting
• Online Marketing Tools
• Customer Satisfaction
• Problem Solving
• CRM Software
• Communication Skills
• Process Improvement
• Third-Party Integrations
• Social Media Marketing