Freelance Customer Support Representative

About the Role

As a Freelance Customer Support Representative at Perspective, you will join a team dedicated to helping over 7,000 customers grow their businesses. Your role involves applying empathy and technical understanding to provide solution-oriented assistance, helping customers overcome challenges in their company building journey. You'll proactively enhance customer benefits and accelerate their growth, operating within US timezones.

What You'll Be Doing

• You will triage, answer, and solve incoming customer requests.
• You will investigate, troubleshoot, and coordinate problems and issues with internal stakeholders to find their cause.
• You will become an expert at edge use cases, technical details of new features, and integrations to/interfaces with third-party providers.
• You will continuously enhance and improve our customer support quality and structures.
• You take responsibility for your own projects and ensure they are completed within a quarter to improve support service.
• You will host and participate in calls with our customers.

Who You Are

• You have native level English proficiency; German is a plus.
• You have at least 2 years of experience in customer support roles in software companies.
• You have a strong drive to learn, grow, and solve customer problems with a high satisfaction rate.
• You have a strong passion for online marketing and value high-quality design.
• You have technical knowledge of marketing tools (e.g., Facebook Ads, Google Analytics, Zapier, email tools) and social media.
• Not a requirement, but an advantage if you have a technical background or experience in tech support.

What You Can Expect at Perspective

• Remote & Freedom: Perspective strongly believes in an ideal work environment tailored to each person. All team members work remotely, offering significant freedom to achieve the best results.
• Responsibility, Ownership & Impact: Every team member has a voice, with opinions valued and encouraged. The company fosters responsibility, believing in its team to create great things, learn from failures, and succeed.
• Personal & Professional Growth: Your development is a priority, supported by intensive onboarding, feedback sessions, and training. 'Keep Growing' is a core value, reflected in all company actions.
• Cordial & Passionate Team: Join a cordial and passionate team that values collaboration, respect, and mutual support, enjoying virtual after-work hangouts.

Key skills/competency

• Customer Support
• Technical Troubleshooting
• Customer Service
• Online Marketing Tools
• Social Media
• Communication Skills
• Problem Solving
• Empathy
• Software Support
• Project Management