Client Delivery Specialist
Personify Health · United States
- Hybrid
- Full-time
- $65,000 / year
- United States
Job highlights
- Manage client relationships post-implementation.
- Coordinate internal teams for seamless delivery.
- Resolve client technical support issues.
- Ensure client needs are met efficiently.
- Drive client satisfaction and retention.
About the role
Client Delivery Specialist at Personify Health
Who We Are
Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives.
Learn even more about the work that drives us at personifyhealth.com.
Responsibilities
Ready to Be the Bridge Between Client Needs and Exceptional Delivery?
Why This Role Matters
Post-implementation is where client satisfaction is won or lost—when the excitement of launch transitions into daily operations and clients discover whether we deliver on our promises. As our Client Delivery Specialist, you'll own this critical phase, coordinating client requirements, resolving technical support issues, and ensuring cross-functional teams execute deliverables seamlessly. You'll partner with Finance, Implementation, Client Operations, Member Services, Product, and Live Services teams to translate client needs into operationally efficient solutions. Your ability to monitor issue resolution proactively, manage client communications consistently, and maintain strong internal relationships directly determines whether clients experience smooth ongoing service or frustrating operational gaps.
What You'll Actually Do
- Coordinate client requirements: Document, submit, track, communicate, and monitor client program requirements post-implementation while helping clients match needs with operationally efficient delivery options.
- Build cross-functional partnerships: Partner with internal teams across Finance, Implementation, Client Operations, Member Services, Product, DSR, and Live Services to execute client deliverables and provide agreed reporting from internal tools.
- Support member services: Resolve client-specific information needs, update training for agents, and complete documentation to enhance service delivery quality.
- Monitor issue resolution: Proactively track satisfactory resolution of client technical support issues by appropriate internal teams while maintaining working knowledge of significant tools and systems.
- Manage client communications: Coordinate with internal teams to provide timely updates on client needs and ensure consistent communication throughout the client lifecycle.
Qualifications
What You Bring to Our Team
Education & Experience
- Bachelor's degree or equivalent preferred (healthcare, health science, wellness, customer service, business management, operations, logistics)
- 1-3+ years professional experience in operations/logistics, customer service, customer management, software implementation, or project management
- Previous SaaS, health/wellness, or healthcare industry experience preferred
Technical Skills
- Proficiency with Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams, OneDrive)
- Working knowledge of Salesforce, GenAdmin, Gainsight, MicroStrategy, JIRA, Confluence
- Previous Salesforce experience preferred
- Strong analytical and problem-solving capabilities with ability to identify and resolve operational issues
Benefits
The Highlights:
- Competitive base salary and benefits effective day one
- Comprehensive medical and dental through our own health solutions (yes, we use what we build)
- Paid Time Off—rest and recharge time is non-negotiable
- Mental health support, retirement planning, and financial protection
- Professional development with clear career progression and learning budgets
- Mission-driven culture where diverse perspectives drive real impact on people's health
Want the full picture? Visit personifyhealthbenefits.com to explore our complete benefits package, wellness programs, and other employee perks.
Compensation
This position offers a base salary range of $60,000-$65,000, depending on location, skills, and experience. You're eligible for our full benefits package starting day one.
Our Commitment
Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing.
Stay Safe
Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to talent@personifyhealth.com. View all legitimate openings at personifyhealth.com/careers.
Key skills/competency
- Client Delivery Specialist
- Client Relationship Management
- Operations Management
- Customer Service
- SaaS
- Healthcare Industry
- Project Coordination
- Technical Support
- Cross-functional Collaboration
- Problem-Solving
Skills & topics
- Client Delivery Specialist
- Customer Success
- Client Management
- SaaS
- Healthcare Technology
- Operations
- Account Management
- Technical Support
- Customer Service
- Project Coordination
How to get hired
- Tailor your resume: Highlight experience in operations, customer service, SaaS, or healthcare to match the Client Delivery Specialist role.
- Showcase technical skills: Emphasize proficiency in Microsoft Suite and familiarity with Salesforce, JIRA, or similar tools.
- Demonstrate problem-solving: Prepare examples of how you've resolved operational issues and managed client communications.
- Research Personify Health: Understand their mission and platform to articulate your alignment during the interview.
- Follow application instructions: Ensure all required documentation is submitted through the official channels.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities for a Client Delivery Specialist at Personify Health?
- As a Client Delivery Specialist at Personify Health, you'll be responsible for coordinating client requirements post-implementation, building cross-functional partnerships, supporting member services, monitoring issue resolution, and managing client communications to ensure smooth ongoing service.
- What qualifications are preferred for the Client Delivery Specialist position?
- The ideal candidate for the Client Delivery Specialist role will have a Bachelor's degree or equivalent, 1-3 years of professional experience in operations, customer service, or project management, and preferably experience in the SaaS or healthcare industry. Proficiency in Microsoft Suite and familiarity with tools like Salesforce are also important.
- What is the salary range for the Client Delivery Specialist role at Personify Health?
- The Client Delivery Specialist position offers a base salary range of $60,000 to $65,000 annually, dependent on factors such as location, skills, and experience. You will also be eligible for the full benefits package starting on your first day.
- What kind of technical skills are needed for the Client Delivery Specialist job?
- For the Client Delivery Specialist role, you'll need proficiency in Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams, OneDrive). Working knowledge of Salesforce, GenAdmin, Gainsight, MicroStrategy, JIRA, and Confluence is also required, with previous Salesforce experience being a plus.
- How does Personify Health support its employees' professional development?
- Personify Health is committed to employee growth, offering professional development opportunities with clear career progression paths and dedicated learning budgets. This investment in your growth is part of their mission to empower people to lead healthier lives.
- What benefits does Personify Health offer to its employees?
- Personify Health provides a competitive benefits package effective day one, including comprehensive medical and dental insurance (using their own health solutions), paid time off, mental health support, retirement planning, financial protection, and professional development resources.
- How can I apply for the Client Delivery Specialist role at Personify Health?
- You can apply for the Client Delivery Specialist role by visiting the Personify Health careers page at personifyhealth.com/careers. Ensure you follow all application instructions and submit your resume and any required documents through their secure applicant tracking system.