Technical Solutions Engineer
@ Persona

Hybrid
$150,000
Hybrid
Full Time
Posted 21 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXX****** @persona.com
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Job Details

About the Technical Solutions Engineer Role

This Technical Solutions Engineer role at Persona offers a unique chance for experienced analytics professionals to make a significant impact at a rapidly growing AI analytics company. The role combines technical expertise with customer success to deliver exceptional experiences using an advanced business intelligence solution.

Company Overview

Our client is transforming data interaction through AI-powered automation. Their platform allows users to analyze billions of records with a Google-like interface, gain root-cause insights, and receive predictive recommendations in a self-service environment. Their solution excels at ad hoc analysis and business-friendly advanced analytics.

Key Responsibilities

  • Drive customer success via technical support, problem-solving and platform enablement.
  • Collaborate with engineering, product, and go-to-market teams.
  • Develop technical documentation, tutorials, and best practices.
  • Troubleshoot complex technical issues in customer environments.
  • Manage customer communication regarding issue resolution, product enhancements, and roadmap developments.

Required Qualifications

  • Bachelor's degree in Computer Science, Mathematics, Statistics, or related field.
  • 3+ years in Data Analytics, Business Intelligence, or Databases.
  • Strong fundamentals in Computer Science and Databases.
  • Proficiency in SQL and Data Modeling.
  • Working knowledge of Python, HTML, JavaScript, R, and Spark.
  • Experience with Snowflake, Redshift, BigQuery and major cloud platforms (GCP, AWS, Azure).
  • Expertise in at least one major BI tool (Tableau, Power BI, Looker, etc.).
  • Outstanding written and verbal communication skills.

Preferred Qualifications

  • Experience with AI, predictive analytics, and machine learning.
  • Background in building customer support processes and knowledge bases.
  • Familiarity with agile development methodologies.
  • Flexibility to work in a fast-paced startup environment.

What We Offer

  • Competitive salaries.
  • Permanent ability to work from anywhere globally.
  • Growth and advancement opportunities.
  • A fast-paced, collaborative and friendly culture.
  • Full benefits including health insurance subsidy, unlimited paid time off, annual bonuses, monthly tech allowance, and flexible currency payment options.

Key Skills/Competency

  • Analytics
  • AI
  • ML
  • SQL
  • Data Modeling
  • Python
  • Cloud
  • BI Tools
  • Technical Support
  • Documentation
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How to Get Hired at Persona

🎯 Tips for Getting Hired

  • Customize your resume: Tailor skills in SQL, BI tools, and cloud technologies.
  • Research Persona's mission: Understand their AI-powered analytics platform.
  • Highlight relevant projects: Showcase technical support and analytics expertise.
  • Prepare for technical interviews: Review troubleshooting and documentation practices.

📝 Interview Preparation Advice

Technical Preparation

Review SQL and database fundamentals.
Practice Python scripting and debugging.
Familiarize with cloud platforms (AWS, GCP, Azure).
Study BI tool troubleshooting techniques.

Behavioral Questions

Describe past team collaboration examples.
Explain handling customer issues effectively.
Share experiences in dynamic environments.
Discuss adapting to process changes quickly.

Frequently Asked Questions