Customer Support Assistant

About Persona

Persona is the company top startups use to hire people from all around the world. Our vision is a future where each person can find the best role for them and companies can discover the world’s best talent. Founded by two Stanford University graduates, Persona works with the world’s fastest-growing technology startups. Our clients are funded by some of the world’s top investors, like Founders Fund, Sequoia Capital, and Andreessen Horowitz.

Persona is a talent agency that recruits, trains, and staffs talented remote professionals such as yourself. This is an opportunity to work closely with the future Googles, Facebooks, and Amazons of the world—building out their organizations and helping them reach the next level of success.

We support everyone we hire with training, mentoring, and technology resources so they are enabled to do their best and are as happy as possible in their roles. We have a large international team dedicated to supporting and taking care of new Persona team members, and our goal is to provide excellent long-term career opportunities for everyone who joins the team.

Who’s Building Persona?

We are a global team of passionate problem solvers who love to build new things and make our customers happy. Our team is made up of motivated, hard-working people spanning the globe, united by a culture of learning and continuous improvement.

The Role: Customer Support Assistant

What we’re looking for: A reliable, detail-oriented Customer Support Assistant to manage student support inquiries, monitor community spaces, and provide operational support for live coaching calls and events. This role focuses on delivering timely responses, maintaining accurate records, and ensuring smooth student experiences across support channels.

Responsibilities

• Respond to customer support inquiries within one business day using approved templates and company policies.
• Escalate complex inquiries to management and track them through resolution.
• Monitor Facebook Groups daily to ensure compliance with group rules and maintain community standards.
• Provide Zoom technical support for live coaching calls and marketing events.
• Upload and organize call replays in the appropriate member portals on the same day as the event.
• Maintain accurate records of customer communications, resolutions, and follow-ups.
• Track recurring support issues and suggest process improvements to management.
• Assist with increased support volume during launches, special events, and team PTO coverage.

Qualifications

• 2+ years of experience in customer support, operations, or administrative support roles.
• Associate’s or Bachelor’s degree in Business, Communications, or a related field preferred.
• Proficiency with Google Workspace (Docs, Sheets, Drive).
• Experience using digital tools such as Dropbox, Vimeo, Canva, Ontraport, or similar platforms.
• Experience supporting virtual meetings or events (e.g., Zoom).
• Ability to manage multiple support requests and maintain organized records.
• Strong written communication and attention to detail when handling customer inquiries.
• Fully fluent in English
• Ability to commit long-term and full-time
• This position is for serious, career-oriented candidates

What Persona Offers

• Best salaries in the industry
• Permanent ability to work from anywhere in the world
• Opportunities for growth and advancement
• A fast-paced and collaborative environment
• Warm and friendly company culture
• Full benefits

Benefits at Persona

• Health insurance
• Unlimited paid time off (paid sick and vacation leaves)
• Annual bonuses based on performance
• Monthly tech allowance
• Opportunity to be paid in your currency of choice
• Others depending on seniority

This is a full-time and long-term role, dedicated exclusively to serving one of our clients. We are looking for individuals who are ready to fully commit their time and energy to one company and grow and develop along with that company. All roles at Persona are 100% work-from-anywhere (work from home or wherever it suits you best). If this is your first time working for a U.S. company, that’s okay; we provide guidance and assistance getting set up as a remote professional. Once hired, we will carefully match you to a client company of ours that perfectly suits your career background, skills, and goals.

In case you or any exceptional people you know are exploring other roles, our rapidly growing company is also looking for new team members with backgrounds in administration, bookkeeping, accounting, finance, project management, operations, recruiting, human resources, content writing, social media management, research, executive assistance, customer service, customer support, technical support, data management, video editing, sales, account management, marketing, and design.

Visit our website for more information: https://www.personatalent.com/

Key skills/competency

• Customer Support
• Operational Support
• Community Management
• Zoom Technical Support
• Record Keeping
• Written Communication
• Google Workspace
• Problem Solving
• Attention to Detail
• Process Improvement