Customer Success Manager
@ Persona

Hybrid
$120,000
Hybrid
Full Time
Posted 9 hours ago

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XXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXX****** @personatalent.com
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Job Details

About Persona

Persona is the talent agency trusted by top startups and funded by world-class investors like Founders Fund, Sequoia Capital, and Andreessen Horowitz. Founded by Stanford graduates, we recruit, train, and staff talented remote professionals for leading technology companies worldwide.

Role Overview

The Customer Success Manager role focuses on managing mid-market and enterprise accounts, ensuring client success through strategic collaboration. You will work directly with brand marketing teams and other internal stakeholders to drive account growth, facilitate new product adoption, and oversee renewals.

Key Responsibilities

  • Manage account growth, renewals, and client relationships.
  • Deliver presentations in client meetings via video or in-person.
  • Analyze customer engagement to forecast renewal opportunities.
  • Develop strategies to resolve issues and improve product outcomes.
  • Collaborate with cross-functional teams to enhance client experience.

Requirements

  • Bachelor’s degree in Business, Marketing, Communications, or related field.
  • 3+ years of experience in customer success or account management (preferably in SaaS).
  • Strong organizational, interpersonal, and influencing skills.
  • Fluency in English and ability to work U.S. business hours.

Preferred Qualifications

  • Experience in Marketing Technology (MarTech) and eCommerce.
  • Knowledge or interest in influencer marketing.
  • Ability to solve complex problems with minimal guidance.

Benefits & Culture

  • Competitive salary and annual bonuses.
  • Full remote work from anywhere in the world.
  • Training, mentoring, and career growth opportunities.
  • Health insurance, unlimited paid time off, and monthly tech allowance.

Key skills/competency

  • Customer Success
  • Account Management
  • Client Relationship
  • Strategic Thinking
  • Presentation
  • Forecasting
  • SaaS
  • Marketing Strategy
  • Problem Solving
  • Interpersonal Skills
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How to Get Hired at Persona

🎯 Tips for Getting Hired

  • Customize your resume: Highlight SaaS and customer success experience.
  • Research Persona: Understand their culture and global team.
  • Prepare for interviews: Focus on strategic thinking and client management.
  • Showcase your skills: Emphasize relationship building and problem solving.

📝 Interview Preparation Advice

Technical Preparation

Review SaaS platform functionalities.
Study customer engagement analytics.
Practice delivering remote presentations.
Refine product troubleshooting techniques.

Behavioral Questions

Describe a time managing difficult client interactions.
Explain how you prioritize tasks under pressure.
Discuss a situation requiring quick problem solving.
Share an experience collaborating with cross-functional teams.

Frequently Asked Questions