Client Support Associate
@ Persona

Hybrid
$90,000
Hybrid
Full Time
Posted 6 hours ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXX****** @persona.com
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Job Details

About Persona

Persona is the talent agency trusted by top startups and backed by renowned investors such as Founders Fund, Sequoia Capital, and Andreessen Horowitz. Founded by two Stanford graduates, Persona helps companies like Google, Facebook, and Amazon find exceptional remote talent.

Our Culture

The Persona team is a global community of motivated, problem-solving professionals committed to continuous learning and excellence in client service.

Role Overview - Client Support Associate

As a Client Support Associate at Persona, you are responsible for providing prompt, accurate, and friendly support to clients. You will be the front-line representative engaging with customers via text, calls, tickets, and emails, ensuring a consistent and outstanding customer experience.

Responsibilities

  • Deliver prompt and friendly customer service.
  • Respond to inquiries via text, calls, tickets, and emails.
  • Handle escalated support issues efficiently.
  • Collaborate cross-functionally to resolve challenges from billing to technical issues.
  • Educate and support clients using a customer-focused approach.
  • Maintain a strong work ethic and commitment to customer satisfaction.

Requirements

  • Less than one year of customer support experience.
  • Experience in a remote customer service environment is preferred.
  • Exceptional communication skills via telephone, email, and text.
  • Strong technical skills including multi-screen systems.
  • Basic understanding of networking and video streaming protocols (RTSP, SMTP, HTTP).
  • Self-motivated with structured goal achievement habits.
  • Fluent in English with a passion for customer service.
  • Ability to work U.S. business hours (Pacific, Central, or Eastern Time).

What We Offer

  • Industry-leading salaries.
  • Permanent work-from-anywhere flexibility.
  • Opportunities for growth and career advancement.
  • A fast-paced, collaborative, and friendly work environment.
  • Full benefits including health insurance subsidy, unlimited paid time off, annual bonuses, monthly tech allowance, and more.

Key skills/competency

Customer Service, Remote Work, Problem Solving, Communication, Technical Support, Multi-screen Systems, Networking, Video Streaming, Cross-functional, Goal-oriented

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How to Get Hired at Persona

🎯 Tips for Getting Hired

  • Research Persona's culture: Understand their mission and global team.
  • Customize your resume: Highlight remote support experience.
  • Prepare examples: Discuss remote problem-solving experiences.
  • Practice technical responses: Be ready for multi-screen system queries.

📝 Interview Preparation Advice

Technical Preparation

Review multi-screen system usage tutorials.
Study basic networking concepts.
Familiarize with video streaming protocols.
Practice handling technical support queries.

Behavioral Questions

Describe a time you solved a customer issue.
Explain how you manage multiple tasks simultaneously.
Share examples of adapting in a remote work setting.
Detail your approach in conflict resolution.

Frequently Asked Questions