Client Support Associate @ Persona
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Job Details
About Persona
Persona is the talent agency top startups use to hire remote professionals worldwide. Founded by two Stanford graduates, Persona partners with tech startups supported by top investors including Founders Fund, Sequoia Capital, and Andreessen Horowitz.
Who We Are
The Persona team is composed of motivated, hard-working individuals from across the globe. They are united by a culture of learning, continuous improvement, and exceptional client satisfaction.
About the Client Support Associate Role
The Client Support Associate is a front-line representative responsible for delivering best-in-class customer service. The role involves communicating through texts, calls, tickets, and emails, while handling escalated customer issues and collaborating across teams to resolve various inquiries ranging from billing to technical challenges.
Responsibilities
- Provide prompt, accurate, and friendly customer service.
- Respond to inbound customer and vendor inquiries.
- Handle escalated support concerns effectively.
- Collaborate cross-functionally to resolve customer issues.
- Educate and support clients using a customer-focused approach.
Requirements
- Less than one year of customer support experience.
- Experience in a customer-driven, remote work environment is preferred.
- Exceptional communication skills via phone, email, and text.
- Strong technical skills and experience with multi-screen systems.
- Basic understanding of networking and video streaming protocols (RTSP, SMTP, HTTP).
- Self-motivated with structured goal achievement.
- Fluency in English and ability to work U.S. business hours.
What We Offer
- Best salaries in the industry.
- Permanent ability to work from anywhere in the world.
- Opportunities for growth and advancement.
- A fast-paced, collaborative environment with a warm company culture.
- Full benefits including health insurance subsidy, unlimited paid time off, performance bonuses, and more.
Key skills/competency
- Customer Service
- Technical Support
- Remote Work
- Communication
- Problem Solving
- Multi-Screen Proficiency
- Networking Basics
- Time Management
- Team Collaboration
- Adaptability
How to Get Hired at Persona
🎯 Tips for Getting Hired
- Customize Your Resume: Tailor to remote customer support skills.
- Highlight Communication: Emphasize multi-channel engagement experience.
- Prepare Examples: Show problem-solving with real scenarios.
- Engage with Persona Culture: Research company achievements and values.