Software Specialist
Perseus Group, Constellation Software · United States
- Hybrid
- Full-time
- $77,000 / year
- United States
Job highlights
- Provide first-level software support to customers.
- Investigate and resolve issues with Constellation products.
- Document and communicate software problems to development.
- Track issues and meet service level agreements.
- Utilize technical skills for client problem resolution.
About the role
Software Specialist
Perseus Group, Constellation Software is seeking a Software Specialist to join their Customer Care team. Reporting to the Customer Care Manager, this role is responsible for providing direct software support to customers, investigating and resolving issues with the Constellation Suite of Products.
Responsibilities
- Provide first-level investigation and resolution for customer software issues.
- Collaborate closely with the development team, documenting and communicating software-related problems.
- Accurately and timely track all reported issues using the call management tool.
- Meet defined service levels for unresolved problems, reassigning tickets as needed.
- Apply technical aptitude (operating systems, PCs, printers, remote-control utilities) to resolve client issues.
- Advise the Customer Care Manager on sensitive client situations.
- Attend and participate in team meetings and product training sessions.
- Make recommendations for problem resolution, service improvement, and enhanced support.
- Develop frequently asked questions (FAQ) documentation.
- Work varied shifts to ensure maximum help desk coverage.
- Attend service release handoff meetings as requested.
Qualifications and Skills
Software Specialists are customer-facing, building key relationships and delivering superior customer support. Ideal candidates possess the following qualifications:
- College/University degree in Business Administration, Computer Science, or related discipline.
- Customer Support Experience.
- General Accounting/Costing knowledge.
- Courses or experience in Residential Construction, Commercial Construction, Property Management, Real Estate Management, or IT fields.
- Proficiency in MS Windows applications.
- Comfortable using remote access utilities (e.g., Remote Desktop, VPN).
- Superior analytical skills for issue resolution.
- Self-managed and motivated with the ability to work with minimal direction in a collaborative team environment.
- Excellent interpersonal skills, both verbal and written.
- Courteous, friendly, and professional communication with external and internal stakeholders.
- Ability to adapt to a fast-paced environment.
- Excellent time management and prioritization skills.
- Positive team attitude and ability to collaborate effectively.
- Ability to work well under pressure.
Key Skills/Competency
- Software Support
- Customer Service
- Technical Aptitude
- Problem Solving
- Communication Skills
- Time Management
- MS Windows
- Remote Access Tools
- Analytical Skills
- Collaboration
Skills & topics
- Software Specialist
- Customer Support
- Technical Support
- Constellation Suite
- Software Troubleshooting
- Help Desk
- MS Windows
- Remote Access
- Business Analysis
- Customer Relationship Management
- Construction Software
- Real Estate Software
- IT Support
- Customer Service Representative
- Entry Level Tech
How to get hired
- Tailor your resume: Highlight customer support, technical troubleshooting, and any construction or real estate experience. Use keywords from the job description like 'software support', 'technical aptitude', and 'analytical skills'.
- Craft a compelling cover letter: Emphasize your customer-facing skills, problem-solving abilities, and how your background aligns with Perseus Group's mission. Mention your proficiency in MS Windows and remote access utilities.
- Prepare for interviews: Be ready to discuss your experience with software support, handling difficult customer situations, and your technical skills. Research Constellation HomeBuilder Systems' products and values.
- Showcase your collaboration: Demonstrate your ability to work in a fast-paced, collaborative team environment and your excellent interpersonal and communication skills.
Technical preparation
Master MS Windows and remote access tools.,Understand operating systems and PC hardware.,Practice troubleshooting common software issues.,Familiarize with call management tools.
Behavioral questions
Describe a challenging customer issue you resolved.,How do you manage multiple support requests?,How do you communicate technical issues clearly?,How do you stay motivated with minimal direction?
Frequently asked questions
- What are the typical work hours for a Software Specialist at Perseus Group?
- Work shifts for the Software Specialist role may vary to accommodate maximum help desk coverage. You'll need to be flexible to ensure continuous support for customers. Specific shift details will be discussed during the interview process.
- What kind of technical skills are most important for this Software Specialist role?
- Key technical skills include proficiency in MS Windows applications, comfort with remote access utilities like Remote Desktop and VPN, and a general aptitude for operating systems, PCs, and printers. Strong analytical skills are also crucial for problem resolution.
- Does Perseus Group offer remote work for the Software Specialist position?
- The job description implies a customer-facing role with the need for help desk coverage, suggesting it may not be fully remote. Specific work arrangement details (on-site, hybrid) will be clarified during the hiring process.
- What is the career growth potential for a Software Specialist at Constellation HomeBuilder Systems?
- As a Software Specialist, you gain valuable experience in customer support and software troubleshooting within the construction technology sector. Opportunities may exist for advancement into roles like Customer Care Manager or specialized development support, depending on performance and company needs.
- How does Perseus Group handle the application process for the Software Specialist position?
- The application process typically involves submitting a resume and cover letter, followed by interviews if your qualifications match the requirements. Be prepared to discuss your experience and skills relevant to software support and customer service.
- What is the salary range for a Software Specialist at Perseus Group?
- The estimated base salary range for this role is USD $63,000.00 - $77,000.00 per year. The final offer will depend on factors such as your experience, expertise, and work location.
- What kind of training is provided for the Software Specialist role?
- The company provides CHS product training as required for the Software Specialist role. This ensures you are well-equipped to support the Constellation Suite of Products effectively.