CFS Client Support & QA Specialist

Overview

Andromeda, part of Constellation Software, is a global leader in building vertical market software companies. Constellation Financial Software, a business unit within Andromeda, is seeking a CFS Client Support & QA Specialist to join our dynamic remote support team in Canada.

Support Responsibilities

• Provide Tier 1 and Tier 2 support via tickets, emails, and calls.
• Replicate issues in test environments and communicate solutions.
• Collaborate with internal Development, Professional Services, and QA teams.
• Maintain accurate records in the company tracking system and update knowledge base articles.
• Escalate issues and manage client communications effectively.

QA Responsibilities

• Review user stories, acceptance criteria and design test scenarios.
• Create comprehensive test plans and cases for new and existing requirements.
• Identify, document, and follow up on defects until resolution.
• Convert manual regression scenarios to automated test cases.
• Assist with software deployments and validation in QA and production environments.

Competencies & Qualifications

Experience in the Financial Lending sector, strong analytical and troubleshooting skills, excellent verbal and written communication, and proficiency in Word and Excel. Prior experience in client support or QA in a software environment is preferred. Familiarity with Cypress tool is an asset.

Key Skills/Competency

• Client Support
• QA Testing
• Financial Services
• Troubleshooting
• Test Planning
• Defect Tracking
• Collaboration
• Analytical Skills
• Communication
• Process Improvement