People Operations Manager

Role Overview

PermitFlow is seeking a People Operations Manager to partner closely with employees, managers, and leadership to build and execute core HR processes and elevate employee engagement. You will be an owner in refining the systems that support our people.

What You'll Do

• Manage Daily People Operations: Serve as the primary point of contact for organizational people needs including payroll via our PEO & Global EOR.
• Employee Lifecycle Support: Handle all operational aspects of onboarding, offboarding, role changes, and leaves of absence (including parental leave and state-specific claims).
• Benefits Administration: Support annual benefits benchmarking and manage the open enrollment process to ensure our offerings remain competitive.
• Support Performance, Compensation, and Retention: Work with leadership during the annual performance review cycle, conduct compensation benchmarking analysis, and develop programs focused on employee retention and engagement.
• Immigration: Support employees on visa with transfers, renewals, and engagement with immigration counsel.
• Serve as a trusted day-to-day resource for employees and managers, handling questions with care, clarity, and discretion.

What We're Looking For

• 5+ years of progressive People experience in growth stage tech, with a solid understanding of compliance regulations in California and New York, leave management, payroll, and benefits administration.
• Proficiency with modern HR tools. We use Rippling (PEO), Lattice (Performance Management), Ashby (ATS), to name a few.
• Ability to work both tactically and strategically to meet the needs of the business.
• Strong interpersonal and communication skills and able to build relationships and trust at all levels of the organization.
• Love of IRL Work: You'll work onsite from 9-6, MWF. You will help foster a vibrant in-person work culture in our New York Office.

What We Offer

• Competitive salary and meaningful equity in a high-growth company.
• 100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA.
• 401(k) savings plan.
• Unlimited PTO and paid family leave.
• Home office & equipment stipend.
• Daily in-office lunch and dinner provided.
• Commuter benefits (pre-tax transit and parking).

Equal Employment Opportunity

PermitFlow provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, or family status, as protected by applicable law. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All employment decisions are based on merit, qualifications, and business needs.

Key skills/competency

• People Operations Manager
• HR Processes
• Employee Engagement
• Payroll
• Benefits Administration
• Performance Management
• Compensation Benchmarking
• Employee Retention
• Immigration Support
• HR Tools (Rippling, Lattice, Ashby)