Operations Analyst

About PermitFlow

PermitFlow is redefining how America builds. Pre-construction remains one of the most broken and manual parts of the $1.6T construction industry, causing massive delays, wasted capital, and lost opportunity across the built world. Our AI workforce delivers unprecedented speed, accuracy, and visibility to pre-construction — accelerating housing development, enabling clean-energy projects, and driving economic growth in communities nationwide. To date, we’ve powered over $20B in real estate development, helping builders and contractors move faster, reduce risk, and scale with confidence. We’re entering hypergrowth with clear product-market fit and a world-class team from top AI and construction companies. We’ve raised over $36.5M from Kleiner Perkins, Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures, alongside backers from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber. We are on a mission is to modernize how the built world operates.

What You’ll Do

Process Coordination & Compliance

• Manage Workflows: Oversee the lifecycle of tasks and projects, including gathering information, completing necessary steps, and ensuring submissions or deliverables are properly handled.
• Ensure Accuracy & Standards: Verify that all required information and documentation meet established guidelines and expectations.
• Monitor Progress & Follow-Ups: Track the status of ongoing tasks, proactively address delays, and facilitate timely completion.

Communication & Customer Support

• Point of Contact: Serve a supporting liaison for stakeholders, providing updates on timelines, requirements, and progress.
• Communication Responsibilities: Communicate with 3rd parties through phone calls and emails, address inquiries and concerns professionally, and generate reports to keep teams and stakeholders informed.

Project & Task Management

• Maintain Workflow Efficiency: Ensure tasks align with established service levels and deadlines.
• Workspace Organization: Assign and manage access to relevant tools and resources, adjust timelines and address critical tasks as needed, and keep progress updates current.
• Support Operations: Assist in transitions and handovers, contribute to presentations and documentation as needed, and maintain accurate records and reports.

Optimization & Continuous Improvement

• Streamline Processes: Identify opportunities to improve workflows, remove bottlenecks, and enhance efficiency.
• Skill Development: Expand knowledge of industry tools and best practices to improve overall effectiveness.

What You'll Need

• A fast and reliable internet connection is required. Back up connection is recommended.
• Laptop or Desktop with no less than 8 GB RAM, minimum of Intel Core i5 processor or equivalent.
• A quality video camera is recommended for Zoom meetings.
• Noise cancelling microphone.

Qualifications & Fit:

• Excellent Communication: Strong proficiency in English, both written and spoken.
• Organizational Skills: Ability to manage multiple tasks, deadlines, and team needs efficiently.
• Time Management: Ability to prioritize tasks effectively, manage multiple projects simultaneously, and meet deadlines consistently.
• Problem-Solving: Proactive in identifying challenges and implementing effective solutions.
• Team Collaboration: Strong interpersonal skills to ensure alignment and smooth teamwork.
• Tech-Savvy: Proficient in project management tools, including AI-driven optimizations.
• Attention to Detail: Ensures quality control and adherence to project goals.
• Adaptability: Comfortable navigating a fast-paced environment and handling diverse tasks.

Key skills/competency

• Operations Analyst
• Process Coordination
• Workflow Management
• Customer Support
• Project Management
• Continuous Improvement
• Communication Skills
• Organizational Skills
• Time Management
• Problem-Solving