[Flexible & Remote] Relocation Consultant, EMEA
PerchPeek · Germany
- Hybrid
- Full-time
- $45,000 / year
- Germany
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Job highlights
- Support relocators globally in a remote role.
- Build trusted client relationships throughout relocation.
- Communicate via app and consultative calls.
- Handle complex inquiries and coordinate services.
- Work flexibly within GMT/CET business hours.
About the role
About PerchPeek
At PerchPeek, we envision a world without borders where individuals can freely live and work wherever they choose. We aim to create global opportunities by simplifying the relocation process. Relocating can be overwhelming due to immigration, taxes, housing, and more. PerchPeek offers a streamlined mobility ecosystem, leveraging technology and expertise to support businesses and individuals through every stage of relocation.
About The Role
As a Flexible Relocation Coach, you will support current markets during high business volume, provide capacity flexibility, and ensure coverage for relocators across various markets and time zones. You will collaborate with third-party consultants and PerchPeek’s Network Manager to deliver excellent customer experiences, meeting PerchPeek's SLAs. Previous experience in customer success, concierge services, personal assistance, or operations, particularly in travel, hospitality, SaaS, or HR, is beneficial. Experience in Global Mobility or Relocation is helpful but not required, as comprehensive training will be provided.
Scope of Work
- Build trusted relationships with relocators, acting as their primary point of contact and delegating tasks as needed.
- Communicate with relocators via the PerchPeek app and consultative calls to understand needs, explain services, and offer guidance.
- Handle complex relocator inquiries and situations, using critical judgment to achieve optimal outcomes and escalating issues when necessary.
- Provide timely expertise on all aspects of relocation and life in the destination country for successful integration.
- Assist relocators in understanding and adhering to company relocation policies and managing allowances.
- Recommend and coordinate additional relocation services (e.g., immigration, tax, shipping) with external providers.
- Maintain high standards of systems cleanliness and data accuracy for smooth operations and insightful analysis.
- Support process improvements by engaging with new processes and tools.
- Appropriately delegate tasks to third-party consultants and monitor their service delivery against PerchPeek's SLAs.
- Identify and manage escalations, delivery issues, and inefficiencies to ensure deliverables meet service requirements.
- Familiarize yourself with PerchPeek's products and guide relocators on using the Relocator App.
- Contribute to PerchPeek's content library through knowledge capturing and sharing.
- Collaborate with other Relocation Coaches for problem-solving and knowledge exchange.
Requirements
About You
- Must be available to work during GMT/CET business hours.
- Fluent in verbal and written English.
- Awareness or first-hand knowledge of major cities and lifestyle norms in the UK and Europe.
- Previous experience living or relocating within the UK or Europe is a plus.
- No prior relocation experience is required; comprehensive training will be provided.
- Helpful additional languages: French, Italian, Spanish, German, Portuguese, or knowledge of the MENA region.
- Customer Obsessed: Prioritize customer needs, balance proactive and reactive support, and manage customers across different timelines.
- Eloquent and Concise Communicator: Tailor communication, manage expectations, and handle concerns diplomatically.
- Relentlessly Focused on Delivery: Embrace challenges, drive tasks to completion, and pay close attention to detail.
- Comfortable in Ambiguous Situations: Adapt to unknowns, changing business needs, and customer failures.
- Highly Autonomous: Thrive in a 100% remote environment while maintaining motivation and productivity.
Key Skills/Competency
- Relocation Consultant
- Customer Success Management
- Global Mobility
- Client Relationship Management
- Service Level Agreements (SLAs)
- Operations Management
- Process Improvement
- Remote Work
- Cross-cultural Communication
- Problem-Solving
Skills & topics
- Relocation Consultant
- Remote
- EMEA
- Customer Success
- Global Mobility
- Client Support
- Operations
- SaaS
- Travel
- Hospitality
- English Fluency
- European Markets
- GMT/CET Hours
- PerchPeek Jobs
How to get hired
- Tailor your resume: Highlight customer service, communication, and problem-solving skills relevant to relocation consulting.
- Showcase your experience: Emphasize any experience with international living, travel, or supporting others through complex processes.
- Demonstrate remote work capability: Provide examples of your autonomy, self-motivation, and ability to manage tasks independently.
- Highlight language skills: Clearly list any additional languages spoken, especially those listed as helpful (French, Italian, Spanish, etc.).
- Prepare for remote interviews: Ensure a stable internet connection and a professional, quiet environment for video calls.
Technical preparation
Familiarize with the PerchPeek app.,Practice using communication tools.,Review CRM and task management basics.,Understand basic international relocation concepts.
Behavioral questions
Describe a time you managed a complex customer issue.,How do you prioritize tasks with competing deadlines?,Share an example of adapting to change.,How do you build rapport with new clients?
Frequently asked questions
- What are the typical working hours for a Flexible Relocation Consultant at PerchPeek?
- The role requires availability during GMT/CET business hours. This ensures effective collaboration with teams and support for clients within those time zones. Specific daily schedules can be flexible within these parameters.
- Is prior experience in the relocation industry essential for this PerchPeek role?
- No, prior relocation experience is not essential. PerchPeek provides comprehensive paid training and up-skilling programs to equip you with all the necessary knowledge and tools to succeed as a Relocation Coach.
- What technical skills or systems will a Relocation Consultant at PerchPeek need to use?
- You will primarily use the PerchPeek app and its tools for communication and task management. Proficiency in standard office software and the ability to quickly learn new internal systems are important. Training will be provided on all proprietary systems.
- How does PerchPeek handle the 'flexible' aspect of the Flexible Relocation Consultant role?
- The 'flexible' nature allows for supporting market surges and providing capacity flexibility. This means the role can be engaged based on business needs, offering a dynamic work arrangement that complements PerchPeek's global operations.
- What does PerchPeek mean by 'Customer Obsessed' in the context of this role?
- Being 'Customer Obsessed' means prioritizing the relocator's needs in all actions. It involves being organized, efficient, and balancing proactive support with reactive needs to ensure a smooth relocation journey.
- Can you apply for this Relocation Consultant position if you don't live in the UK or Europe?
- While awareness or knowledge of UK and European cities and lifestyles is required, the role is remote and flexible. The primary requirement is availability during GMT/CET business hours and the ability to support clients in these regions.
- What kind of support can I expect as a new Relocation Consultant at PerchPeek?
- You will receive comprehensive paid training on internal systems and processes. You'll also work closely with PerchPeek’s Network Manager and collaborate with other Relocation Coaches for ongoing support and knowledge sharing.