Desktop Support Technician

@ Percepta

Desktop Support Technician

Your potential has a place here with TTEC’s award-winning employment experience. As a Desktop Support Technician working onsite in Santa Rosa Laguna, you’ll be a part of bringing humanity to business.

What You’ll be Doing

If you have a passion to help others solve issues and want to evolve in IT, this role is for you. You will help navigate and resolve basic IT support issues, exposing you to multiple technical scenarios and enhancing your expertise.

• Recognize, translate, and resolve technical issues for associates.
• Monitor and prioritize ticketed requests, escalating when necessary.
• Install, configure, maintain and troubleshoot PC hardware/software.
• Manage end-to-end ticket resolution and perform administrative functions.
• Guide associates via Zoom through troubleshooting steps.

What You Bring to the Role

• IT related bachelor's degree or equivalent experience, plus 6 months in BPO.
• Basic IT knowledge and desktop support skills.
• A keen ability to understand and translate technical issues.
• Proficiency in conducting walkthroughs via Zoom.
• A customer-focused mindset with strong multi-tasking skills.

What You Can Expect

• Career and professional development support.
• A diverse, inclusive, and community-minded culture.
• Engagement with a global team of lifelong learners.
• Comprehensive benefits including PTO, healthcare, and performance bonuses.
• Additional perks like tuition reimbursement.

About TTEC

TTEC is dedicated to making customers happy by delivering exceptional service through a blend of technology and human touch. They commit to building an inclusive workforce and value diversity in every team.

Key skills/competency

• IT support
• Desktop troubleshooting
• Hardware
• Software
• Zoom
• Customer service
• Troubleshooting
• Ticketing
• Communication
• Problem-solving