Customer Service Coordinator
PepsiCo
Job Overview
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Job Description
Overview
Work for a global FMCG company with some of the world’s most trusted and iconic brands. Be part of an exciting business where employees are recognised and career growth is supported. At PepsiCo, you can Dare for Better and help build a world with more possibilities for more people.
Key Responsibilities
- Manage daily and ad‑hoc customer orders to maximise fulfilment and service levels.
- Handle customer enquiries and issues with speed and professionalism.
- Collaborate with Distribution, Transport, and Inventory teams for smooth operations.
- Build strong relationships with Account Managers to enhance customer experience.
- Coordinate Customer DC bookings and submit grids to Transport teams.
Qualifications & About You
Customer‑focused with strong written and verbal communication skills, fast and accurate in data entry, calm under pressure and reliable with deadlines. Professional, personable, and polite with the initiative to work well with others in a collaborative team environment. Experience with SAP and MS Office is desirable along with customer service training or certifications and FMCG, manufacturing or distribution experience.
Benefits & Culture
- Competitive benefits package including a 5% annual bonus.
- Generous leave options including wellness, birthday, and parental leave.
- Health & Wellness programs such as discounted private health insurance.
- Professional development programs with global career opportunities.
About PepsiCo
Work with iconic brands like Doritos, Gatorade, Pepsi Max, and more. Recognised as a Top Employer in Australia and New Zealand, PepsiCo is dedicated to sustainability and empowering employees to make a meaningful impact through its innovative initiatives.
PepsiCo’s Hiring Process
Submit your application, participate in interviews and skills evaluations, complete online assessments, and undergo background checks. Reasonable adjustments can be requested at any stage.
Key skills/competency
- Customer Service
- Order Management
- Coordination
- Communication
- SAP
- MS Office
- Team Collaboration
- Problem-solving
- Data Entry
- FMCG
How to Get Hired at PepsiCo
- Research PepsiCo's culture: Explore mission, values, and recent news.
- Customize your resume: Highlight customer service and coordination skills.
- Prepare for assessments: Review job responsibilities and core tools.
- Practice interview responses: Focus on collaboration and data accuracy.
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