Senior Support Engineer

Senior Support Engineer at People Can Fly Studio

People Can Fly is one of the leading independent AAA game development studios. Our international team consists of hundreds of talented individuals working from offices in Poland, the UK, Ireland, the US, and Canada, as well as remotely across the globe. Founded in 2002, we made our mark on the shooter genre with titles such as Painkiller, Bulletstorm, Gears of War: Judgment, and Outriders. As one of the most experienced Unreal Engine studios in the industry, we continue to expand on our expertise and push the boundaries of what’s possible in game development.

Our creative teams are currently working on several exciting titles: Gears of War: E-Day developed in collaboration with Microsoft; Project Echo for KRAFTON; and Lost Rift, an original IP we are developing in-house under our self-publishing model. We are also exploring new platforms and experiences with VR and other unannounced projects. With over 20 years of experience, PCF continues to explore new horizons. We aim to combine our expertise with the creativity of the best and most forward-thinking talent in the industry, building the next generation of action games for players worldwide.

If you join us on this journey, you’ll have the chance to perfect your craft, expand your knowledge, and work alongside industry leaders to create unique, unforgettable experiences for gamers everywhere.

Job Description

• Ensure stable builds are produced, patched, and delivered regularly to the production team.
• Ensure that engine changes from other projects are properly integrated, if not inform and assist stakeholders to fixing issues.
• Work with the client’s tools QA engineering team (who own the build farm and networked services) to resolve build and integration issues quickly.
• Extend and maintain CI pipelines (e.g., automated level runs for crash detection, performance telemetry, and regression testing).
• Monitor build health and provide fast responses to failures or blockers.
• Help develop and maintain production tools to improve day-to-day workflows (e.g., in-game Jira ticketing, sync scripts, data validation).
• Provide scripting support for designers and technical artists, enabling them to stay productive and independent.
• Investigate and resolve technical issues encountered by the broader development team.
• Support packaging of final builds for platform submission.
• Ensure smooth processes when transitioning builds from dev to stable environments.

Qualifications

Required qualifications:

• Strong programming skills in Python and C#.
• Experience working with custom tools, pipelines, or proprietary engines.
• Familiarity with CI/CD systems and automated build processes.
• Proven problem-solving skills and ability to support multi-disciplinary teams.
• Excellent communication skills and a collaborative mindset.

Nice to Have:

• Experience in game development support roles (Build Engineer, Tools Programmer, Technical Support Programmer).
• Knowledge of C++.
• Knowledge of Maya scripting workflows.
• Experience with automated testing frameworks.
• Experience packaging and delivering console builds.

What We Offer

• Benefit package 100% paid by PCF. Insurance company reimburses 100% of claims (Up to $1000 per service per year, as well as individual family coverage).
• Full Dental coverage, including major dental and orthodontics.
• 4% RRSP matching before tax deductions, 100% vested on day 1.
• Paid week off during the Winter Holidays.
• 20 paid vacation days and 5 paid sick days.
• Free virtual health and mental wellbeing sessions included in the plan for members and their dependents.
• Personal development opportunities and ability to work in a global environment.
• Work in a creative team with people full of passion for what they do.

Key skills/competency

• Python
• C#
• CI/CD
• Build Systems
• Game Development
• Technical Support
• Troubleshooting
• Scripting
• Automated Testing
• Unreal Engine