Sr. Integrations Solutions Engineer

About the Sr. Integrations Solutions Engineer Role at Pendo.io

Pendo.io is seeking a highly skilled Sr. Integrations Solutions Engineer to architect and deliver next-generation automation and AI-driven integrations across Pendo’s enterprise ecosystem. This role blends traditional iPaaS expertise with emerging agentic AI automation, leveraging tools like Workato Agentic Studio, Zapier, Gemini, ChatGPT, and other low-code/no-code and LLM-based platforms to create intelligent, scalable workflows that accelerate business outcomes.

Role Responsibilities

• Design, implement, and maintain intelligent integrations between Pendo and enterprise SaaS platforms using iPaaS and AI automation platforms (Workato preferred, including Workato Agentic Studio, Zapier, n8n, or similar).
• Build and orchestrate AI-powered automations that use Gemini, ChatGPT, Workato Agents, and/or APIs to enrich data, generate insights, and enhance workflow decision-making.
• Partner with internal business units to lead discovery and design sessions, identifying automation opportunities and assessing integration scope, feasibility, and ROI.
• Prototype and deploy LLM-powered solutions, including contextual chatbots, document summarization agents, and automated data quality checks.
• Troubleshoot and resolve integration or AI automation issues using diagnostic tools such as curl, Postman, API logs, and platform-specific monitors.
• Ensure secure and compliant authentication flows (OAuth, tokens, client credentials) across all systems.
• Proactively monitor integration performance, reliability, and model accuracy, applying observability best practices.
• Maintain comprehensive documentation of integration and automation designs, configurations, and troubleshooting steps for IT and internal stakeholders.
• Contribute to the continuous improvement of integration and AI governance, including standards, templates, and reusable components.

Requirements

• Hands-on experience with iPaaS platforms (Workato strongly preferred; Tray.io, Zapier, n8n, or similar acceptable).
• Experience with Workato Agentic Studio or comparable AI automation tools integrating LLMs into workflows.
• Familiarity with ChatGPT, OpenAI API, and prompt engineering principles for task automation and data enrichment.
• Strong technical background with experience in APIs, web protocols (HTTP/HTTPS), and data formats (JSON, XML).
• Solid understanding of authentication protocols (OAuth 2.0, API tokens, client credentials).
• Proficiency with diagnostic and monitoring tools (curl, Postman, API logs, or equivalent).
• Excellent problem-solving and analytical skills; able to bridge business needs with technical execution.
• Strong documentation and communication skills, capable of translating technical concepts for non-technical audiences.
• Collaborative mindset with a passion for process automation and AI innovation across business units.

About Pendo.io

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.

Key skills/competency

• iPaaS platforms
• Workato (Agentic Studio)
• AI Automation
• LLMs (Gemini, ChatGPT)
• API Integrations
• Workflow Design
• Prompt Engineering
• Authentication Protocols (OAuth)
• Data Formats (JSON, XML)
• Diagnostic Tools (Postman)