Enablement Programs Specialist

Meet Our Team

Pega’s Client & Partner Success Enablement & Effectiveness team supports the readiness and effectiveness of Pega’s global Solution Consulting, Consulting, and Partner communities. The team focuses on delivering scalable, high-quality enablement programs that support Pega’s growth and client success objectives.

You will work closely with facilitators, program managers, and cross-functional stakeholders to ensure enablement programs are delivered consistently and professionally around the world.

Picture Yourself At Pega

Are you someone who loves making things run smoothly, enjoys working behind the scenes, and thrives in a fast-paced technology environment? As an Enablement Programs Specialist at Pega, you’ll play a critical role in bringing world-class enablement programs to life for our Solution Consultants, Consultants, and Partners around the globe.

This role is all about execution and momentum. You’ll be the operational engine behind enablement—owning scheduling, logistics, communications, and session coordination—so our facilitators and subject matter experts can focus on delivering exceptional learning experiences. If you’re highly organized, detail-oriented, and excited to work at a groundbreaking enterprise technology company, this role is for you.

What You'll Do As An Enablement Programs Specialist At Pega

Keep Enablement Running Like Clockwork

• Coordinate the day-to-day logistics for live, virtual, and hybrid enablement sessions
• Manage schedules, calendars, enrollments, session setup, materials, and recordings
• Ensure sessions start on time, run smoothly, and deliver a great experience for learners

Support Facilitators & Subject Matter Experts

• Take the administrative and logistical load off facilitators so they can focus on teaching and coaching
• Prepare rosters, facilitator briefs, and session materials
• Be the go-to operational support during live sessions

Create a Great Learner Experience

• Own learner communications—from invites and reminders to follow-ups and recordings
• Make sure learners have the right access, tools, and materials before each session
• Help reduce no-shows, confusion, and last-minute issues through clear communication and planning

Track, Report & Improve

• Track attendance, completion, and feedback across programs
• Maintain clean, accurate records in enablement systems
• Help identify ways to improve processes, templates, and run-of-show checklists

Help Scale Global Enablement

• Support programs across multiple regions and time zones
• Assist with partner enablement sessions that require extra coordination across companies and audiences
• Contribute to repeatable, scalable enablement operations

Who You Are

You are a dependable, organized professional who takes pride in operational excellence. You are proactive, collaborative, and comfortable managing details so others can focus on high-value work. You thrive in environments where precision, follow-through, and reliability matter.

You need to have full Australia work rights and be based in Sydney Australia for this role.

What You've Accomplished

• Undergraduate degree or equivalent practical experience
• Early-career professional experience in coordination, operations, or program support roles
• Demonstrated ability to manage logistics and administrative workflows
• Strong attention to detail and follow-through
• Ability to work effectively in a team environment and support multiple stakeholders

Pega Offers You

• Analyst-recognized technology leadership
• A global, inclusive, and collaborative work environment
• Opportunities for learning and career development within enablement and operations
• Competitive compensation and benefits including paid medical insurance
• Exposure to global teams and enterprise-scale enablement programs
• Hybrid role, 3 days in the Sydney City office, 2 days hybrid

Key skills/competency

• Program Coordination
• Logistics Management
• Stakeholder Communication
• Administrative Support
• Scheduling
• Reporting & Analytics
• Detail-Oriented
• Operational Excellence
• Virtual Event Management
• Process Improvement